Royal Caribbean International Reviews

Bad web app

Seven Car owner

Can’t check in despite all info being entered

Love the new check in!!

AAP1023

I love love love this new app for checking in! This is going to make day 1 so much easier! Can’t wait to get on the ship!!!

Royal Caribbean

Dougefrsh

Best cruises I’ve ever been on. Top notch staff, customer service, and management. Apps before arrival are up to date and they never miss a beat!

Poorest customer service ever to superior service Thanks Rick

MiGirl65

Granted no cruise line can control the CDC, but our September cruise has been cancelled. Given 3 options but the lift and shift is a joke. They mandate that you must book same cruise for 2021 within 4 weeks of your original 2020 cruise date. If you do not do that by August 3, 2020 they will “give” you a credit of 125% to use on a future cruise. Go to website. Cruises only listed out until May of 2021. I called and asked if I could lift and shift to one of those dates. Was rudely told no it had to be in September or October to be valid. I was very disappointed and figured we would take the refund and never cruise Royal Caribbean again... But then I decided to give customer service one more chance. Called the next night and Rick answered. I explained our dilemma, Rick listened, asked if I minded waiting while he spoke with supervisor. When he came back he agreed that the “exact” cruise was not going to occur in 2021, but if we didn’t mind having our second day at Coco Cay turned into a day at sea, we could book our same cabin choice on the same ship from the same port, same duration slightly different itinerary. We are now booked for October 4th 2021, the difference in price was absorbed by RC. Rick was compassionate, calm, and very reasonable and he took the time to help us reach a compromise. If the crew next year is as devoted to customer service as Rick, then Royal Caribbean may be seeing us many more times.

Too much effort!

Loyal2Royal

It’s only available for i devices. I have an Android phone, so am using my iPad. It only works vertically, so I can’t use my connected keyboard, and there’s no way to pinch and enlarge the view. Too many fields require selection from a long list with no option to type even the first letter. Since the State Department has been closed, we are using other documentation in lieu of renewed passports. Even though Florida has an enhanced license, the app doesn’t recognize this, so I’ve selected driver’s license and birth certificate, however there’s no indication of importance of providing certificate of marriage or other documentation to explain name differences. Finally, there are no state options for the address, so my state is listed as not applicable. This should at minimum pull in from the zip code. Like the idea, but the execution still needs some work!