Publix Delivery & Curbside Reviews – Page 8
5/5 rating based on 100 reviews. Read all reviews for Publix Delivery & Curbside for iPhone.
Publix Delivery & Curbside is free iOS app published by Publix Super Markets Inc.
Counter productive
fljerry
They don’t except the card issued for ssi payments. If you’re stuck at home with a guaranteed payment on a Mastercard, they won’t accept it. All of the prices are 50 cents to a dollar more than in store....on top of the service fee and the delivery charge. Then there’s a tip for the driver. It’s good in a pinch, but way too expensive.
Horrible service!
Iryna Barysheva
Horrible service. Delivery every time was late a few hours even a day! Also was not fresh green onion, celery and others green vegetables. Bottles with water often was broken.
Waste of money. Not able to get orders straight.
N fund
Honestly won’t use again. Since they forgot several items I still had to go to the store, thus nullifying the entire concept. And to add insult to injury, they said they would give me a credit for my “next time”. You cannot charge for undelivered items. So needless to say, I had to reach back out to them again to demand a refund now since I have no intention of using them again. Technically they should refund the delivery fee as well since I still had to go to the store for the things they forgot!
Higher prices and shoppers constantly get wrong items!
Psw8387
First off, this app is charging you around 20-50 cents extra per item, which I can somewhat understand as it’s a convenience but there’s also a service charge and of course you should tip your delivery driver. However, the shoppers/delivery drivers are constantly not finding the correct items when they are clearly in stock. I just placed an order for pickup and all of the most important items on the order were swapped for something else when they were actually in stock, the person just didn’t bother to find them. Called instacart to refund whole order and they said there’s a 15 dollar cancellation fee?! Luckily, the person said they are putting in to get it waived.
Pathetic customer service
ach4811208
I had a delivery today that was delivered early, before the time frame that I requested when I put in the order. I messaged the delivery driver advising I left work early to meet her, even though she was early and asked her to wait for me. She then proceeded to leave my groceries by the front door, in 80 degree weather, in the blazing sun. All of my perishables were spoiled, I had to drive to the store and replace them myself so we could have dinner. I messaged customer service, and they offered free delivery for my next order. They refused to reimburse me for the spoiled food their driver ruined. I am shocked by their insulting response to this situation. I will be filing a complaint with the better business bureau, deleting the app, and I will recommend everyone I know who uses Publix Delivery to do the same.
Overcharged
Stillhavetowork
I purchased $22 worth of groceries. When I hit submit my card was charged $30. I have immediately canceled order.
Horrible customer service
kaiteree369
I’ve been using this app forever, mistakes happen no problem. But the complete lack of customer service is ridiculous. I not only had an entire bag of groceries missing, I got someone else bag, and got an email saying someone would contact me shortly... no one connected me for days. I tried calling the number just rings and rings. I finally sent an email, finally got a response saying they needed more information? Um, ok? May 10th 31 items, 3:16pm delivery. I made the list of missing items the day of but have no access to that information now days later... and then no response 2 days pass and I sent another email!! I don’t understand how I got someone else’s bag of groceries I’m missing a complete bag of groceries and no refund no email... really? I won’t be using this service anymore. Extremely disappointed.
Astoundingly awful
abracadabra clown
This was our first and last experience with Publix delivery. More than half our order were the wrong item. Cashews instead of calcium chews is one example. The service was free since we werefirst timers, but we absolutely got what we paid for. Absolutely shameful.