Publix Delivery & Curbside Reviews

Never Mind

Allygrl12345

I really like using the Aprons feature on the Publix app. I can choose a recipe, click on the ingredients I need, and they are automatically added to my shopping list. I was hoping that the Publix app would integrate with Publix Delivery. But it does not. It saves me no time if I have to build a list, and then rebuild it and another app. My store is close by, and I can just run and get things myself and not pay the fees. Because of that, plus seeing so many negative reviews, I am not going to bother and I will delete this app.

Don’t bother.

Charlita33

the delivery timing is usually totally off and I have yet to have an order where something hasn’t had to be replaced. Most recently an order was almost 2 hours late and took 30 minutes on the phone to figure out. Ended up in a complete cancellation. Don’t waste your time.

Delivery times are lies

blg1217

Don't bother using this if you want to order something with in an hour or two. Even if it gives you the option when you start your order, after you are done the delivery is always 5 hours or next day. Walmart delivery is actually truthful and less expensive.

THE WORSE!!

Tuto5

This was literally the worse ever. If ic an give this no stars I would. I’m not the type of person to leave reviews but this was so bad I had to make one to advise you not to use this. I ordered a sub that said it would take 2 hours to get here ! I thought wow that’s a long wait but no matter they’re usually busy. 3 hours go by and nothing ! 30 mins after the shopper asked me what bread did I wanted when I already wrote on the instructions that I wanted white so I didn’t reply hoping they will figure it out. Another 20 mins later , frustrated I asked what was taking so long and he replied you never told me what bread !? They have my phone number and never thought to call if they really didn’t know ? So almost 4 hours later ? Poor customer service for almost double the price. Never again

Frustrating

Priscillaa_34

For some reason the app will not let me add my card. It’s really frustrating right now because I don’t have my car at the moment.

Great service

lotusknits

This service is a game changer for my weekend. The team that brought my items today were so very nice and courteous. I continue to recommend and rave about Instacart and so grateful my Publix offers it.

Worked as advertised!

Nemrac75

Flawless process. I was asked about a substitution because the item I selected was not available allowing me to accept the suggested sub or cancel the item. I highly recommend Publix for everything, now including home delivery!

Delivery

Bama greeneyes

I loved this! The only thing is that the way that it was bagged. That’s on Publix.

Never again

Critte1

I guess this app sends you to Instacart for ordering. The delivery lady was nice, but the bogo deals you can forget. I dropped 430.00, first time user and tipped 20.00 ( so 450.00 ) and the customer service refused to provide me the bogo deals bc I didn’t “ put the extra ones in the cart” they app customer service sent me to the store and the store sent me to the app, and both said no. Seriously guys. I mean, it’s not like I tried to take advantage of you. I just want what I was promised / purchased. Very poor customer service on both ends. Avoid!

Michelle Parsons

missylou154

When I try to add to order before shopping has started, one can’t tell if the items were really added or not. I’ve done it three times and still not working very frustrating

Publix Delivery & Curbside Reviews – Page 6