Publix Delivery & Curbside Reviews

I’ll PASS

Republic of Watches

First and LAST time using.. I had to call to find out what happened to the three items that I’ve purchased 3 hours ago.. customer service agent on the phone lied about “the courier is on his way to pick up the goods” WHEN PUBLIX IS CLOSED at 10pm ? Mhm let it sink in bs company wasted my time plus the hassle of getting my money back days after

New experience!!

Acting Skot

Can you PLEASE make the tipping option OBVIOUS? I just stiffed my delivery person and I feel really guilty about it!

Miscommunication

kpk09

When items are BOGO and you choose 1, the shopper will not include the free one. This is 100% wrong! Choosing 1 gets another. This needs to be CLEAR on the app. Thank you!

Great customer services

CkaudiaM

I had to call customer services for help and the lady than answered was great, she really care about my needs and help me in all ways possible.

Replacements

Kela Lillian

You can’t view your original order vs what was actually bought for historical orders. You also can’t report a problem with an order through the app (the button just takes you to historical orders). You have to call.

Let me share my experience of getting no groceries

Mrs I Love My Music

I placed an order today - about $80 in groceries. While I was pleasantly surprised with the fee structure and ordering process - that’s about where my approval stopped with this. As my order delivery time approached, I got an email telling me that my order is delayed. The new estimate time was sent. That time came and passed. I waited 30 min after the new estimated delivery time and my order said it was still in the store . I finally called customer service - and the customer service rep apologized and offered me a free delivery on my next order. When I explained to her that offering me a discount if I should choose to spend more money with them doesn’t rectify the situation. I asked her to go ahead and refund my order since she couldn’t give me an estimate on delivery and had no details on the status of my order. The net result was 3 hours later - no food and waiting 7 days for the credit back to my card. This will be the first and last time I order with them. Next time I’ll just drive to Publix and save myself the wasted time.

Charged a different price.

Kendra@0331

I’ve used this app at least 3 times now but this time I noticed that the total that I’m given in the app and the total that my card was charged were two completely different amounts (a $10 difference to be exact) and I can’t understand why. I’m going to the store tomorrow to see if they can help me get an answer and maybe fix the issue.

Disappointed

Alice240

Frozen food is delivery thawed & melted. Vegetables chosen for you are the damaged ones you would never choose for yourself.

Disappointed.

dcbpa-Ice

I’m a long time Publix shopper. I am very disappointed in the App. Could not load my friend’s referral code so she did not get credit and I did not get the discount. Free deliver was not free. Seemed to have limited items compared to shopping at the store. We will be open to other stores if they provide a better service and a high quality product

Love Instacart

Zandra10

My delivery person was delightful, fast efficient and texted me about replacement Of items. I appreciate this service so much. Highly recommend Instacart!

Publix Delivery & Curbside Reviews – Page 10