PerfectServe Practitioner
| Category | Price | Seller | Device |
|---|---|---|---|
| Medical | Free | PerfectServe, Inc. | iPhone, iPad, iPod |
Get only the communications you need. No more unnecessary interruptions. No more lost or delayed messages. Protect your caller ID. Collaborate instantly with other physicians and care team members.
PerfectServe® is healthcare’s most intelligent system of clinical communications – an integrated set of solutions designed to unite physicians, nurses and other care team members across inpatient and outpatient settings and facilitate communication-driven workflows for timely care team collaboration.
WITH THE PERFECTSERVE PRACTITIONER APP, YOU CAN:
- Send a secure message to colleagues, including text messages, clinical photos, voice
messages and group messages.
- Automatically identify and connect to the colleague you need to reach at that particular moment in time with Dynamic Intelligent Routing®.
- Securely call patients while protecting your caller ID privacy and overcoming caller ID
block. When you call a patient, your office number — not your personal mobile number
— appears as the caller ID.
- Instantly sign on or off call or change who is covering call. The changes take effect immediately.
- Easily change how you are reached based on your predefined communication
preferences.
- Change your status for those situations when you cannot be contacted directly (e.g., in surgery, clinic,
etc.) with just a click. All communications will be automatically routed to the right back-up colleague.
- View and manage patients assigned to your group and manage which provider is caring for each.
- Easily capture charges at the point of care in just a couple of clicks to avoid lost charges and speed
revenue recognition.
- Access 24/7/365 personal assistance from the Support Center.
PLEASE READ BEFORE DOWNLOADING:
To use this app, your organization must be a PerfectServe client. If you are unsure of your organization’s status, please contact your IT department. Call 866.844.5484 to learn more about PerfectServe.
SIGN-IN INSTRUCTIONS:
Upon initial sign-in, please use your provided PerfectServe username and password
Reviews
Lousy, NOT user friendly
Kazim Raza
It pages you even when you are not on call. Not smart enough to figure out who is on call. Get pages at 3 am for FYI kind of messages. Not customizable !!
Unable to change activation volume
KLC-RN
Unable to decrease alert/ activation volume with volume button on side of phone during pages. Also Need more long version of the alerts sounds like with Alarm/ Beeps/ pager beeps.
Bad
mdinill
I’ve been using this app for more than 5 years, it remains an undependable, buggy app with a lousy interface and non existent customer service. The interface is 90% blank screen, no log of calls once deleted, no notes/scratchpad, very poor phone dialer and unbelievably no live customer support so pray you don’t have problems off hours. The only reason we use it is that the hospital provides it free, at that price it’s still not worth it.
Volume control problems
duckiekim
There are serious volume control problems with this app. If I’m on the phone and receive a message on PerfectServe, the sound is so loud, I go deaf in my right ear for a while and still have sound sensitivity hours later. I’m worried I’m getting real hearing damage because of it. There’s no way to adjust the volume on the app. Please fix this.
Volume is too loud
AliCzak
Please fix the volume settings!! Right now users do not have the ability to control the volume on alerts received. I have to use the app to wake up at night to pages (and therefore use one of the long alarms). The noise this app makes scares me right out sleep and then I can’t fall back to sleep for hours because I was so startled. Issue would be solved if we were allowed to control volume settings based off our individual needs. This can also be disruptive to patient care throughout the day.
Apple Watch App is terrible
manish632
It just doesn’t work. When you open the app on the Apple Watch, it asks you re - log in on the phone. Once you do that, all you see are the 3 blinking dots of PerfectServe logo. You cannot use /reply on the app to send you the pages.
Fix alert notifications
OQ231
Alert notifications constantly interrupt phone calls and can’t be adjusted volume wise either.
Terrible application, poor customer support
Srgaleks
Avoid this app. Message sending button greys out and unable to send messages. The only solution is to delete and reinstall the app. The problem recurring. Online chat bot useless. Called customer support and after 10 min of waiting they just hang up
Phone calls are the worst.
vjb52
From delayed messages to warbling tired hold music to having contacts' voices fade or screech or cut out, I thought this app was the worst. Then, last night, I got a call from the emergency department. I touched the # to return the call; I have been told I MUST use the app, not bypass it by dialing the ED back line. "For my safety." I began my walk across the hospital, horrible warbling hold music playing. I walked into the ED and up to the unattended main desk. As I waited for the clerk to return, the hold music was interrupted by the app's announcement that my call had been completed. "Disconnecting" it said. So yes, it CAN get worse.
Notification broken
Ai1etm
Current version 7/31, has a major problem with notifications. Badges with 1-3 messages when there is no new message. No audio warning for new messages. Reinstalled the app, restarted the phone. All other notifications work fine.
