One Medical Reviews – Page 4
5/5 rating based on 162 reviews. Read all reviews for One Medical for iPhone.
One Medical is free iOS app published by One Medical Group, Inc.
The “Personal Touch” of One Medical
WW User Since 2003
About 8 months ago, I needed to sign up for insurance through the ACA. I called my local One Medical Practice and spoke to a gentleman there who knew exactly which insurance policies were accepted. This information was not correct on Healthcare.gov so I did need his support. Fast forward to Open Enrollment for 2022. Now when you call your “local office”, you instead get a call center. The two agents I spoke to told me I could call all of the insurance providers and give them One Medical’s Tax ID. (I guess they haven’t tried calling the insurance companies when Open Enrollment is in full swing!) My plan, in order to get expert help, is to take time out of my busy day tomorrow to drive over to One Medical to see if they can answer my insurance questions. Since the whole point of One Medical is to provide a “Concierge” level of experience, this move to some nameless call center where the agents know nothing is a terrible move. I get it. One Medical has gotten big and the local model may not be scalable, but for goodness sake, train your call center people to know the details of what specific insurance is available in each state. The website now repeatedly directs you to the app instead of a phone number. The list of accepted insurance companies, at least in my case, is nebulous. Shame on One Medical for making this change without considering the impact to their patients. After being a member since 2015 or 2016, I may just have to select a whole new practice where people at a local level can assist me.
Awesome medical provider, easy-to-use app
Dm2010
PA was great - offered lots of info and suggestions. Seemed to genuinely care. App is so convenient! Thank you!
Buggy app
jeff nc person
App is super buggy. Doesnt work for many functions - couldnt do a video visit, couldnt pay my bill, etc. Not really sure why/how OneMedical justifies its membership fees, I only use this because its a company benefit.
Virtually Great!
MissLindaRN
I scheduled a virtual chat with a practitioner she was patient, helpful, and made me feel at ease. Great experience.
Wonderful Video Visit
Kiani222
Kimberly was so kind and helpful not to mention patient with my aniety over my daughter’s eczema.
Meh
LQ222
When I signed up for one medical, there were copious Covid testing sites and next day appointments which was easy and so helpful. Since I paid for membership, many NYC locations have closed or stopped Covid testing altogether. Such a disappointment and I can barely use them for this service anymore. You can never get appointments less than a few days in advance. They were my go-to. The facilities and staff are all nice, however I saw a NP for the same issue 3x. It didn’t improve after the multiple assessments and treatments. When I went to another doc, in seconds they provided the correct diagnosis and it was cured within a week. I was really disappointed that it went over the NP’s head three times as I liked her and wanted to trust her. So now I can’t go regularly for Covid testing due to their company changes, and I don’t feel confident seeing them for General services given my obvious misdiagnosis. So my membership is moot and I won’t be renewing.
Video chat takes time but physicians r qualified
SnowyStasher
Video chat took quiet a lot of time i.e. approximately an hour to begin. They should provide available time slots for physicians rather than keeping patients on the call. Physicians however were helpful and qualified.