ofo — Get there on two wheels Reviews

Use Limebike Instead!

JSM12345

I’m very disappointed with Ofo’s customer service. I recently signed up for a 7 day free trial as I was on vacation in a city that has Ofo but my hometown does not. I couldn’t unlock the bike and when I went into the app to cancel there was no easy way to do so. When i finally got in touch with customer service their cancellation process took so long that I was charged for the monthly fee. Do NOT use Ofo- use Limebike instead!

STAY AWAY IN SINGAPORE

Kris_Toor

Terrible terrible TERROIBLE!!!!! I have been using them in Singapore, the app has millions of glitch, and if there is any problem, first you still need to pay the fee, coz other way your account is blocked, and then after their "investigation" you get the money back. Got ridiculous situation twice within a month: first they charged me for 4hrs ride, when i rode only 10 mins, when I paid the amount the ride dissapeard from the hotrod of my ride, so I got refund ONLY because I have been charge the money from my account, then despite of having a pass that gives you free rides for 120 mins after 30 mins I was charged and again needed to pay the amount in order to use the app. Then I had to wait like 2 days for an answer from their facebook site. there is an immediate answer but it is automatically generate. So not very helpful. Now the prices are ridiculous. DO NOT USE OFO IN SINGAPORE!!!!!!!!!!!!!!! The competition has much better customer service and prices! I mean just look at the amount of their 1 star reviews on Facebook.

App is good system needs some work.

HigginsRandalR

Quite a few times it shows a bike is there on the map but it’s not physically there. Also over half the bikes Ive tried are broken. Like the idea just needs some work. Ability to report bike not at location would be nice.

Worst experience ever!!

MexicanGirl_93

I followed the GPS where the bikes are located at but there were no bikes it showed 7 of them but there was none! And are first time trying to use them and can’t even find one!!

Nice

Yoowner

Awsome becuz it ain’t even make me pay anything it says I have free rides i haven’t been charged and used it thousands of times

Stupid

fjwnmne

Inter case is stupid, I don’t understand what. I have to do with they pin

Great Service!

Puffdacatmeow

This helps get me around AND save’s me money. Great app! Only complaint is that many people don’t respect the bikes and damage them. I find a bike and want to ride it but it doesn’t have working brakes or has the gears messed up. There’s should be an accountability feature 1st and 2nd they should try to repair them as faster.