ofo — Get there on two wheels Reviews

Not supported on this version

Hgalore

New update ruined it, don't update

I have seen these bikes around town and was curious to see how they work. Found one and downloaded the app but...it doesn’t work! App keeps asking me to sign up by providing my email and phone...which I have done a dozen times now...and nothing! App continues to recycle asking me to sign up again. Better get your tech together if you want to have a business that works!!

App is horrible.

YachtSurfMikey

Try logging in with phone number creates error. Doesn't recognize email. Settings have become unavailable. Latest version is garbage.

Bad bad app

ofoisabadapp

Horrible app I tried to log in and it just kept doing nothing when I tried to leave the app it would not let me leave just said would like to log into Facebook so I went to just restart app and it was still stuck went to power off couldn’t even do that very poor app.

Useless Map & Broken Bikes

PurpleMod

Been using ofo for over a month and 50% of the bikes will have something on the Broken. Sometimes it’s minor like the gears not working properly but some are so severe like brakes not working or handle bars detaching from wheel. Reported many bikes and nothing has ever come of it. Poor customer service no phone number to call like other bike shares offer. Also you can report a bike Broken and unusable but it will still show up on the map for people to use and get hurt using. The map on ofo is also pretty inaccurate and often flat out wrong about the bikes location. I’ve used plenty of bike share apps and this is by far the worst, although the cheapest.

Great Service & Technology

Local so-cal

Great experience! So easy and the bikes are great quality. The only thing that could make it better would be if I could unlock multiple bikes with my account to ride with a friend or a family member.

Ofo App has issues

th37th

First off, I am FAR from tech/app illiterate, I am no idiot. I’m quite savvy actually. I just downloaded the app several (after many attempted failed) times to install and register (on an updated iPhone, the latest version of the app available). I had been trying to signup on their app for an hour - it stalls every time at the second step for a phone verification. Every single time. I clicked onto their link for terms and conditions, and when you go there it tells you the site is busy, try again later. Clearly they have problems. I googled “issues with ofo app” and the only thing that came up was FAQ from the ofo website that suggests if the app isn’t working to uninstall and reinstall. Hence my multiple attempts to install and register. FYI - This doesn’t fix the problem. I finally sent a detailed email of their issue with a screenshot of the app, to the address they list on their website - the next day I got a response to send the email to ANOTHER address. In my mind that is bad CS and bad form. Why would the person take that much time to respond to direct my email somewhere else, when it’s the email listed in THEIR site - and I followed THEIR DIRECTION?? Good CS would have just FORWARDED MY EMAIL to the department that would fix the issue and respond that I could follow up there. It’s not ME with the issue - it’s your app and your website info that’s the issue. I really wanted to use their service, but instead I went with a competitor bike share program. The (lack of) CS is to blame. If you have time and/or patience to be tossed around before getting real help, good luck to you.

Sign up not responding

Willguocantreplydontknowwhy

Hi, your sign up is not responding, both Facebook/email signup. Also I won’t receive any text message verification number. Maybe your server is down, but you need to at least pop an error view in failure callback. Seriously, I feel bad for these good looking bikes have to put up with this.

Unable to Sign up!

supkv

The app is not allowing me to register on IphoneX. It just keeps showing the next button after entering the data

It seems to be broken

Frazhna

It takes me at least 45 min. to commute by bike and ofo has hour long rides instead of 30 min. rides like other bike share companies, so I would really like to try using ofo, but the app won’t let me sign up. After I put in the required info and tap next, nothing happens. I can’t get any farther in the sign up process.

ofo — Get there on two wheels Reviews – Page 7