ofo — Get there on two wheels Reviews

No refund option!

Advenight

No refund when the bike is broken (e.g. lock unable to open, brake doesn't work). It cost me 3x the cost to finally find a bike that work, but no refund even if the trip was barely 1 minute.

No support

Ryry12000

Took 24hrs to get a canned support answer that didn’t address my issue. No phone. No chat.

Broken bike with no And no one to call

johnalancovey

kun bike come pick it up no one to call no phone number Will get in the trash if you don’t pick it up Broken bike on 365 Marine St. come pick it up or to go in the trash

I’ve never written a review ever. I was sitting in front of a bike trying to get it to redeem after using the “free Apple Pay”. 20 minutes after try and try it didn’t work and I gave up. Why is it this hard? I’m good with apps and technology and it should not be this hard. Dissatisfied customer. Will not continue using.

Bikes are too small

JTrotsky

Great concept except the bikes are way too small for anyone taller then 5’4”.

This company tricks you into paying for a full month

OFO-IS-A-SCAM

Be careful! The renewal process for the pass is designed to steal money from consumers. Oh you have to cancel 25 hours before the renewal date? You're stealing. You're stealing money. You terrible, horrible, shady company.

Can never find a bike

Chadleit

I live in a city of college students at ASU, whenever it comes past 11pm I can never find a bike. It’ll be on the map and my location dot will be on top of it but i can never see the bike. Uber is the way to go i guess for now

They fixed the app!

Southern Roots

Now it’s working great. 5 stars.

Trouble signing up

App Reviews ^^

Tried to sign up several times but got “invalid parameter” messages several times with no further explanation. Very frustrating.

Gross business strategy and full of fraud charge

urakuchan

For everyone who want to use ofo in mainland China, don’t use this app! It charge a higher deposit fee, two time the version from Chinese App Store or other Chinese version. The per ride rate is also twice higher than the Chinese version! Beside the gross business strategy, it charges even if you get a unusable bike! Go for alternative providers who take no deposit and friendlier fee if you ride in mainland China! 对于想在中国大陆使用ofo的所有人，请勿使用此应用程序！它收取较高的存款费，是中国区App Store或其他中文版的两倍。每次骑乘的费用也比中文版高两倍！除了歧视性的商业策略之外，坏车也会先被会收取费用，需要你自己报告退还！如果您在中国大陆骑车，请选择不收取任何押金和费用更友好的提供商！

ofo — Get there on two wheels Reviews – Page 5