ofo — Get there on two wheels Reviews

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DMingsing

I’m trying to cancel my 7 day pass and the instructions say go to, “My Wallet,” in the app, then, “manage” there is so manage option!!!!

Terrible bikes, buggy app, horrible support

smaant2

Don’t use this crappy service, here’s why: 1. I’m 6’1’’ and there’s no way for me (and for anyone taller than 5’7’’) to use their bikes because a sit goes just that high. 2. When you register first time they offer a free trial week (ask credit card info anyway) and promise you can cancel during this week at any moment with no charge. Here’s the trick - there’s no way to cancel membership from the app, the way they explain in the welcome email doesn’t exist. I assume I’m going to be charged for membership I don’t use and can’t cancel any moment now. 3. Their support is horrible, I don’t heard anything back from them for a week already. There’s no way to call them.

Better options

clttwin

This app was not intuitive to start. The locator was about a block off until we got closer. Unlocking And locking bike worked as it should and bike was maintained fine. A good value for someone that relies on this mode of transportation over a car. They should have daily or weekly options, pay as you go. Canceling this service is not easy. There is NO WAY to cancel the service without contacting the company. (Electronically). Thus, the main reason for my low review. It took 8 business days to hear back from someone stating it would still be some time YET to cancel my service. This is unacceptable. A racquet to pull another draft out of my account, and there is no phone number to actually talk to someone. Shady company. I will be using city sponsored programs that have stations for their bikes and more purchase options when I don’t have my own bike available. Never again.

More Service In Charlotte

Jam El

Hello, OFO Thanks for your services! I am very grateful for your services. I would love to see more OFO bicycles around the city of Charlotte, NC(Mecklenburg County) please. I believe all of your customers should have a OFO Bicycle readily available if need be, thanks.

Good Guy Company

Abloodwo

Literally never write reviews. Ever. App didn’t ask for this review either. Found a bike, downloaded the app and was cruising in seconds. With a free 7 day pass, cancel at anytime, no fees?? This is a good idea AND a great company. Download it and find a bike. 10/10 would recommend over Uber.

Horrible customer service

Luba Shuba

I downloaded the app in a hurry and was instructed to sign up for a subscription that I could “opt out of at anytime,” but after using the app once during a conference, I’m still being charged $25 per month. I couldn’t find a place to cancel a subscription through the app, so I deleted the app and wrote an email to Ofo asking for help. I never heard back from customer service, and Ofo is not showing up in my subscriptions list under my Apple ID, but I was just charged again. I wrote to Ofo again (I can’t find a phone number), and haven’t heard back yet. If anyone has any advice, please help!

Can’t connect to server

Pvrtkr

When trying to unlock a bike or end my service, I ALWAYS have time out errors in connecting to the server. This alone makes me want to use ofo less and use it’s competitors instead

Not worth it

Beaniebombspalt

I thought I would enjoy the bike ride more than walking but the amount of energy exerted just to pedal the bike is not worth it. I immediately hopped off 15 minutes after. Save your time and money and walk

Great idea, awful customer service

Miniwaffer

I really enjoyed using the app and the bikes! However when I contacted the company to cancel my account they claimed they were working on it. Instead I was continuously charged despite contacting them multiple times. Still hasn’t been cancelled and they take weeks to respond to my inquiries. Do not recommend if you have any desire to cancel the service.

ofo — Get there on two wheels Reviews – Page 3

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