NYCB Mobile Reviews

Upgrade on app

Mousy5

The new upgrade is horrible and not well handled. I have not been able to get view my account ever since they did the upgrade. I’m not happy with this bank that I have. Even with for 30+ years. After this is all done and I can walk in a bank I will be closing my account with them.

Facial ID won’t work. Otherwise good app.

KCD906

Facial ID won’t work. It’s not my phone because it works on every other app and yes it is turned on on my app. Facial ID works when I log directly onto the site but not on the app. I couldn’t find a support number or email for tech issues.

Another bad update

Sad Luca

It’s amazing to me how any institution can do update after update to its app and have each one be far worse than the one that came before. In this case they announced the site would be unavailable over a weekend as work was being done on the system. On the Monday following that weekend, I was unable to log on. I called the phone number for customer service and, after waiting a half hour a customer service representative got on the line and said the site was still being worked but would be up and running the next day. As if it was supposed to explain things, she offered:”They’re working from home you know.” No, I didn’t know, but it raises the question: In the midst of a pandemic with people afraid to leave their homes, would anyone but a moron decide to upgrade a fully functional on line banking site with people working from home? No Luck getting on line the following day, so called the service number. After being on hold for fifteen minutes, I was cut off. Called again with the same result. By Friday, after spending more than Five hours trying to do online banking, I was able to get online with help from someone at the branch bank. Thought I’d reconcile my account since I hadn’t viewed my account in 10 days and guess what: they no longer have a computer available on the site. Decided to pay a bill and went through all the steps but, as was true in the past, no notice saying Paid, and no confirmation code. Went through the whole process again, and then get a message that this would be a duplicate payment. I guess they figured confirming the payment and the date it would be paid that used to exist was too practical a procedure for their terrible update. I can only wonder what further disaters await as I use the app.

Will be switching banks ASAP

eileenSI

Can’t log in, wait on hold with costumer service and get disconnected after an hour TWICE!!! What a flop!!! Do not open an account with this bank. Nothing but headaches. Pathetic costumer service!!!!!!!!!!!!!

Most outdated bank in US

Dells11694

It’s been 8 days that I’ve tried logging into the app with no help from anyone. The branch can’t help u, no one answers the 800 number or it shuts after 20 mins on hold, the system and website is outdated and keeps getting system errors for me to log in. Tired of the baloney... I’m switching back to chase tomorrow. My friends love chase and their app is a million times better. Shame cause I’ve been with this bank for years but today was the final nail in the coffin

Goodbye NYCB

Audra23

Ever since the upgrade I can’t login and every time I call and wait on hold the phone just hangs up on me. Good by Richmond county and switching banks.

Upgrade

Leesa1214

I was forced to upgrade this app. Which worked fine btw and 4 days later I still can not get into it and do any banking. If you call the help number they keep you on hold for 20 min than disconnect you. It’s ridiculous.

Horrible App and Service!!

JorgeBB

I have been trying to log into the new app and nothing. Ever since the new update it’s impossible. Tried to call customer service countless of times and after 20-30 minutes they hang up. Call one of the branches and they simply told me that there was nothing they could do, unbelievable!! I guess I’ll be changing banks.

New Update

Dkimberlyh

I personally hate this new update, its doesn’t show pending purchases any more, which can be really confusing & misleading when I’m looking at my account. Now I have to write down my purchase in my notes to be able to know my actual available balance vs my current balance.

Won’t work on my phone

mfrahme55

I had to delete the app, shut down my phone, restart my phone and download the app 4 times so far. It keeps saying there is a problem with connectivity. Or sometimes it says nothing, just displaying the photo of the building. This is VERY frustrating especially because the closest physical bank is 100 miles away from my home. That’s a long drive to make a transaction!

NYCB Mobile Reviews – Page 7