NYCB Mobile Reviews – Page 6
5/5 rating based on 94 reviews. Read all reviews for NYCB Mobile for iPhone.
NYCB Mobile is free iOS app published by New York Community Bank
New app
Casino junker
Tried a hundred times to log in to the new app no success. No help from the phone number they give you either. Very unhappy !
Awful
Farrah M33
I’ve been a customer for about 10 years and this upgrade hasn’t let me sign in yet! I’ve deleted and downloaded it multiple times. They have changed my access to accounts with no way of getting help. Haven’t been able to access my account in 5 days. Don’t waste your time with this. I officially changed banks today can’t deal with this out of date bank and it’s so called new app
Disaster
YanaNYC
My husband has been with this bank for 30+ years. I’ve been using them for almost 15. Since the app was updated It pops the message that my info cannot be verified and prompts to call the bank without me even trying to put my ID and password. I tried to log in to my online account and it doesn’t allow me to log in either. I called the bank and was on hold with awful screeching sounds over the elevator music for 1 hour 15 minutes and lost my patients. I will call today again. But I’m seriously considering to switch to another bank. It’s disrespectful to loyal customers. I feel like I’m in the third world country. What kind of banking is it when I can’t use my money and can’t talk to anyone?!!
Can't even access my account
Photographymk
After the new update, I can't even access my account at all. On top of that, the customer service line always fails 10 minutes into waiting. Terrible, not sure how a bank can do this to their clients for so long
Not able to log in
gencaldem
Not able to log in. Customer service lost call 4 times after waiting 30 minutes. Shameful! Not able to schedule payments.
Recent app update
Mrpit0
This update is terrible. I can’t get into my account and when I call for assistance no one picks up. Please fix this ASAP.
Horrible
zzzzzzzzzzzyyyyyyyyooooooopppp
They updated the APP, I can’t log in and trying to call stuck in hold at least 10 times and it hangs up after 10 minutes.... horrible
The WORST app ever
evette12345
I can’t login and can’t get any support over the phone!!! Can’t rest my password or do anything!!! Even though I’m sure of the username and password.
This App is literally the worst banking app
vanesssssssss93
I would say at least once a month I have to re-enter and change my passwords and username for some reason. Face login stops working after a month??? Need help logging in and changing a password?? Well apparently you can’t just do it online yourself, you have to call customer service like it’s 1990 and wait on hold for an hour so SOMEONE ELSE can help you log in to see your YOUR account. It is really a great way to start the morning. Frustrated and in no way able to see your own finances. I hate this bank. I hate this app. A revamp is way overdue. I was on hold while writing this review, and I was just hung up on. So way to drive it home, NYCB mobile!