LA Times Reviews – Page 5
5/5 rating based on 99 reviews. Read all reviews for LA Times for iPhone.
LA Times is free iOS app published by Los Angeles Times Communications LLC (US)
subscription vanished after a couple weeks
samorris359
Disappointing experience with this app and the LA Times. I try to support print journalism, and have paid subscriptions to several of the other big papers (NYT, WP, WSJ), and a handful of smaller news organizations. In Nov 2020 the LA Times offered me a Unlimited Digital Access - $98.00/year subscription, which I purchased and used with the iOS app. The iOS app worked for a while, and then in January the iOS app started reporting "You've reached your monthy free article limit". After verifying I was signed in, on 1/31 contacted emailed LA Times customer service. They initially confirmed my subscription and had me uninstall the app, and then wanted screenshots of the error. After several back-and-forths they reported they couldn't find my any trace of my subscription, and asked for copies of my bank statement showing the purchase, which I provided the same day (2/3). I followed up the next day (2/4) asking for an estimate on when this would be fixed. On 2/11 I still hadn't received any acknowledgement that they had received my bank statement, so I emailed them again for a status update and an estimate on resolving this. On 2/12 they replied stating "We have forwarded this matter to the sales team for further assistance regarding your subscription". On 2/18 (after 19 days and 5 emails to them), I still didn't have a working subscription, or an estimate for resolving the the problem, so I asked for a refund. No reply. On 2/22 I followed up again, they replied on 2/24 they replied only that they had sent an "urgent escalation" to sales team. On 3/3 I followed up again: no reply. But on 3/5 I receive a scam-like email from CyberSource Customer Support informing me that Tribune Publishing Company in Chicago was refunding my $98, but with my billing address, city and zip all incorrect. On 3/6 I received a very terse email from LA Times customer service: their finance department had located my Nov 2020 payment for $98, and that I would receive a refund in 7-10 business days. No explanation of the problem, no apology for the delay, no offer of credit, and most importantly, I ended up with no working LA Times subscription. Experiences like this make it difficult for readers to do the right thing and support professional journalism.
Great and simple UI
MyratBekdurdyyev
I’ve been using ”ABC7 Los Angeles” app for over 3 years , and I gotta say that app sucked. It always buffers and most of the time doesn’t even stop loading, and never works. I was still using it thinking that was the only local news app(silly me), until I deleted it and came about to “LA Times”. I’m very happy with it. It has a great UI and very simple to use, and most importantly it doesn’t buffer or loads for more than 3 seconds. Good job guys! It’s a very futuristic app, and I love it!
Okay but could be improved
NYCPrynne
The good news is that the app is quick and reliable. But, would be even better if saved articles could be synchronized and accessed across platforms.
Liberal trash
Big sackkk
Radical and far left wing trash. Zero ability to provide a fair perspective unless it’s liberal trash. Wouldn’t pay a penny for 5 years worth of full subscription services. Marxist garbage.
News junkie says skip the LAT app
The Slow Motion Tourist
The L.A. Times has still not developed an iPad app. This is a (still mediocre) iPhone app made big. If, like me, you read your news on a landscape-oriented tablet, the presentation is absurd. The app was updated one week ago, so I downloaded it anew, but it’s the same. I read four newspapers all on my iPad — LAT, NYT, WaPo and WSJ — and this app is by far the worst one. I use a shortcut to the web site instead; not ideal but functional for the front-page stuff. But this app is so bad that I delete it from all my devices just so I don’t open it by mistake.
Don’t Subscribe
ancientmodern dialectic
I had a $7.99 unlimited digital subscription for years. Then it quit working. After a long time on the phone, (Oct. 14, today) with various Apple team experts, I finally was given a specialist who analysed the problem and got me “unsubscribed” from a non-existing subscription I was purchasing at $7.99 per month. I did not resubscribe at $15.99 per month.
Story alerts send you to Safari
iRate 1,000,000
It’s frustrating that story notifications send users to Safari rather than the app
App is glitchy
Frank of America
Very often the e-version of the paper is completely non-functional. Very frustrating. I’ve highlighted this before to no avail.
Great app with some oppressive to be more user friendly.
Potential awesomeness
This review is just about the app itself rather than the content. I love how easy it is to navigate through the different sections. However there are some things that can be improved on. One is simply being able to read the article in the app rather than the article opening up safari or opening up a web browser within the app, which at times doesn’t recognize my subscription. As well the notification settings seem to be a little buggy? Sometimes I get notifications for the content I want and sometimes I don’t. But honestly this app is really great and I know it’ll get better!