IDrive Online Backup Reviews – Page 8
4/5 rating based on 373 reviews. Read all reviews for IDrive Online Backup for iPhone.
IDrive Online Backup is free iOS app published by IDrive Incorporated
Awesome Service
Pastorlarry
I picked up this handy lil app from StackSocial when it was offering a Lifetime Unlimited Backup for a one-time payment. I was a little hesitant to part with my hard-earned money, but I am so glad that I took the plunge! Sure, there are some things that I wish were different about the app, but it has 100% lived up to EVERYTHING the company behind it promised me it would do. I rated it 5-Stars because everything was spelled out upfront, there were no surprise charges, and the app just keeps on doing what it was designed to do! Great job, Devs!!
Takes too long to upload.
Bored Now.
I’ve been trying to upload for over 48 hours! For the last 6 hrs it says I have 1 video left to upload. I’ve had this service for over a year and it just told me that NONE of my files were ever uploaded. I’ve contacted the company and will update my review after their response.
Customer Support is atrocious
skversky
On line chat is so bad. It is run off-shore. They have no idea how to answer or resolve anything. Calling their 855 support number doesn’t work. They place you on hold for long periods of time and then you are disconnected. It’s obvious that they have ZERO support. Fortunnately, I only paid $17 for a one year promotion. There wont be a 2nd year
A GREAT Little App!
Pastorlarry
I’ve been a customer for around three years now, and I can safely say that this app has NEVER failed me! While back up times maybe a little slow for me at times (78,000+ photos/150+ videos--in an area where ANY type of internet leaves MUCH to be desired!!), I have never had to worry about losing my cherished memories and treasured family moments. I cannot rank this app (and company) high enough to equal the peace of mind the backups give me! Thank you for building a fantastic app!!
Great Service, But You Need Better Customer Service People
KMBaum
I purchased this because I am a graphic designer who works with extremely large files that quickly clog up all the space on my hard drive. Not needing to carry around an external hard drive for all the things I need to access daily that don’t fit on my hard drive is GREAT! I am very new to using this and had a technical question/problem, so I started a chat with a customer service representative and I couldn’t understand what he was trying to tell me AT ALL. You need to hire people who can communicate in good English rather than foreign Indians who communicate in very broken English that is hard for an American to decipher. I ended the chat in the exact same spot as I began and had to figure out the issue for myself. Other than that, this service is GREAT! I would just like to be able to communicate with your customer service people if I need assistance with something and that is something I just can’t do unfortunately.
Horrible, restarts. Doesn’t run in background.
BSB-Tuba
This backup tool has so much potential. IDrive is very reliable on desktop & servers but on iPhones it’s horrible. The thing can’t run in the background even if background refresh is enabled & starts over any time it pauses. So a 12 minute video has tried to uploaded a dozen times because I hat can’t dedicate hours to my phone to upload a video. It’s gotta be revamped so at least it restarts where it left off. We could do that with FTP 30 years ago and a modern app can’t do it in 2020???
Very slow retrieval
Stang0767
The timeline feature and people recognition is not for all of the data. Only mobile up loads.
Decent backup service but app functionality lacking...
JBS Africa
I rive has served us well for a few years but I find myself a bit disappointed that it doesn't run and backup in the background very well. The mobile app pauses if you aren't actively in the app which is a bit if an inconvenience when you'd like to use your phone otherwise. I also don't like that you have to open the app every so often to get it to protect your files. I would prefer to keep it open and have it run consistently in the background to continually protect my data. Overall it does its job to protect my files but functionality could be improved.
Wth!?!
erbefi
With this new update, half my vids don't load now!! I hope I didn't lose everything??? Idrive online please don't screw me over!!! Since I got a new phone XS with the new update, I’m using IOS 13, every file I upload now says “file Format not supported” the files now say “adjustment XXXXXXX .plist” they used to work after I adjusted the pics but now they don’t :/ NEW IPHONE USERS BEWARE!!