HomeWAV

Impressed until yesterday

K@H.

Up until yesterday when my app updated I was super impressed with this app. It allowed my family and I to talk to my brother-in-law and we video called every day multiple times a day, but now that you guys have updated the app, it rings and it doesn’t allow me to answer him, I hit the answer button and it just continuously rings sometimes instead of answering at all. 20 minutes ago, I FINALLY, after countless missed calls and getting kicked out of the app multiple times got it to answer the video only for us to be kicked off our video for failed communication FOUR times so we just completely abandoned this app completely and I paid to have him call me instead of being able to video and actually see him like normal. Please fix the issues, I LOVED this app until these problems started occurring and it really is helpful for the inmates and their families to still be able to see each other face to face in the comfort of their own homes daily. I’ll give it three stars for now, before the issues occurred I would have given it five. I would love to keep using this daily if the issues get resolved so hopefully soon it will be back to running as good as it was before it updated!

Poor app

BiteMe06

I was not having to many issues with this app at first, It would occasionally lock up but since the new upgrade this app is absolutely horrible. It disconnects phone calls and only will connect to video part of the time. When it does connect it will disconnect in the middle of conversation and say it’s having connection issues. It did not do this before the current update. It is also pretty expensive. It is very poorly executed and quite disappointing when you look forward to your loved ones (paid) visit and do not get to talk. Very frustrated family member!

Change the cost

Brittany Nicole 21

Why does it cost $4.50 for a 15 minute call that’s crazy and way to much fir 15 minutes. I would be okay if it was an hour. Think about lowering the cost or having longer video time. It takes up the money quick especially if you needed to obtain important information from your loved one. Other than that no issue. This look into adjusting these two for better.

Help- The App isn’t working like it used too!

agamble88

Up until the app updated Friday or Saturday it worked fine. I could talk to my family daily and be able to video as well. I wish there was a way to go back to the old version. I’ve google and searched and can’t find a way at all. Before, I could answer and have no problems with talking great signal and all. Now, the calls drop, it won’t let me answer, I keep having to log off and log back on in order to show availability. My family is saying they have to log off and log back on as well. It’s frustrating and even though society doesn’t care about an inmate their still human and if we in the free world are paying you to allow us to do this, when you’re taking the money and not providing the service it’s almost like you’re getting free money and we have to wait until Monday to report the issue. Not right and very disappointed. Please fix the bugs and issues going on with the app.

Waist Of Money

Tarrianna G

HomeWav is a waist of money the video be skipping all the time . The Co that’s monitoring the phone calls like to make fun of people type it on the screen . The calls always drop . You can’t have a conversation cause you won’t be able to hear the person for longer then a minute. I was at 10 minutes one day & the phone hung up at the 9 minute mark & when I looked at the screen it said $0 add funds . Cheat people out of their money

SG

aggravated101

Just down loaded on my apple iPhone and it freezes up. Can’t get the the complete registration. Frustrating!!!!

Every call drops wasting time and money.

Aldkvyexnofs

I’ve used this app for 2 days to contact a loved one out of state. Each call my internet and WiFi have been excellent. For some reason we can only complete a portion of a call before it disconnects. Each time a 15 minute call disconnects you lose the remainder of the time and money. Today we reconnected 3 or 4 times but I went from 79 minutes to around 30 minutes remaining. Each call ranged 2 minutes-12 but we never completed a single call. Topics of conversation weren’t anything to question. Talk of basic needs, kids, family, and ways to contact with a more reliable platform. I’d love to give this app zero stars but it did allow me to see my loved one even though it scammed me out of time and money.

Waste

getfuzzyrocks

The jail my friend is at makes you come in person before you can use this. I asked for a refund and was told they charge $7.50 to process a refund if they approve the refund. So it would cost $7.50 to get my $10.00 back. Typical company taking advantage of family and friends of those whose people are incarcerated.

Rip off

jpoumds

I spend lots of money on this program to talk and see my daughter. It doesn’t work. It is static really bad or constantly freezing up!! It is not a good program!!

Bad.

JJ kilo

Can’t use the app, says I need to change to landscape mode to take picture of myself and ID so basically the app is useless for me since I have a iPhone you can’t change the camera settings that are automatically there.

HomeWAV Reviews – Page 18