D&B Rewards Reviews

Can’t sign into existing account

Drexm89

I got a new iPhone 13 last month and just decided to check the balance of the rewards card in my actual wallet. (Not virtual) so I downloaded the app again and went to sign in and there’s this loop where you can’t sign in. It prompts you to enter your phone number and enter the code sent but you never get the chance to sign in even though it says sign in or create account.

Another update and another disappointment!

Big mike 60411

Another update and another disappointment! After over a year of not being able to get anywhere into the app, as soon as I log-in, it instantly logs me out and asked me to log back in! Now I am in a constant boot loop of logging in and being instantly logged out as soon as I successfully log-in. Please don’t give me that “We apologize that you’re having log-in issues. Please leave a message with your contact info and power card number at 1-800-we-don’t-care for guest relations team. That’ll allow our team to better brush you off with what’s going on with your account.” I’ve been leaving my name and number for the last year with guest relations and get nowhere with them. All they tell me is “We are aware of the situation and and our team is in the process of a new update that will hopefully fix your problem. Please wait wait for the next update.” You know just as well as I do guest relations cannot help. Guest relations is about as useless as this app. It is gotten to the point that we are about to go to Dave & Buster’s and cash out all of our tokens that we have accumulated over the years, deleting your app, and never look back before you guys end up shutting your doors. Your establishment has become a sad situation for your most loyal customers!

Doesn’t Work

AmarAmarAmarAmarAmar

Can no longer sign into my account. After I enter phone number I get a text with an authentication code but the screen just says email address already in use.

Can’t get in

Jcklynt23

I can’t get in the app. I put in my number to sign in and it sends me a authentication number but the app says failed to update rewards account in MARS: profile not created, email/address in use

Unusable

Abcde123789

Ever since getting a new phone I’m unable to sign in on the app with my phone number. I get the error message “ Failed to update rewards account in MARS: Profile Not Created: EmailAddresss already in use”

Can’t login

tomfoo from CT

As many others have stated, the new app doesn’t let you login and is unusable. Everytime I get “failed to update member account in MARS. Profile not created: EmailAddress already in use.

Frustrated

Alibaba1004

I thought it would be a good idea to download this app and sadly I was wrong. I tried creating a new power card and paid $103.00. In my bank account it shows Dave and busters $103.00 but in the app there’s no power card. It’s asking me to create a new one… I should’ve stayed with going to the place and just get a physical power card. Stay away from this app!

App has always been terrible

hisqueen~2015

App doesn’t work and it’s even worse they have no rewards system that is loyal or works correctly they always have said we don’t know how to connect the points when purchasing drinks or food. There’s no alternative to log in either besides the app which is poor quality. If they had a better tech it would work but apparently not and they can’t uphold their rewards program standards what so ever. Poor customer service & poor app

App still isn’t working

FearlessKC

my app still glitches back to the page of sign up/sign in can’t use it

Can’t Log In to App

Ivy2483

Trying to use the app but can’t not get past the landing page that indicates to “Sign In or Set up Account” It asks for a mobile number and agree to the terms. I am sent an authentication code to my email. However the app says “Failed to update rewards account in MARS: Profile Not Created: Email already in use.” I am not given an option to “sign in” anywhere but this page. I can’t go to a homepage. I can’t get out of that screen. I have deleted the app and reinstalled it. I have shut my phone down and back up and I’m getting no where!! After searching the problem, looks like I am not the only one having the problem and getting no solution?????????????

D&B Rewards Reviews – Page 5