CheapTickets Hotels & Flights Reviews

Flight change

julieconley

The representative for cheaptickets helped us change our flight because of covid and we even got an amount to use towards a future flight. He did an excellent job

Trips

imincharj

I have been using this app for flights and hotels for a while now and can’t seem to find a flaw love CheapTickets and will continue using

Very lazy and not interested customer service

Farafeeeeroooooo

Very lazy, time consuming, and never gets what you want.

I have been trying to change my flight and I keep receiving a message that states “Sorry we are having trouble on our end, try again” if I call to change the reservation, I will be charged a fee. Why would the online option not be working?

Poor Service/Where’s My Refund????

KLove 01

Normally Cheaptickets is my go to but recently they have dropped the ball. They allowed us to book a room in New York at a hotel that was closed. The Double Tree by Hilton. We were told 2 days before our arrival to NYC that the hotel was closed and that we would get a refund. It has been almost 1 month and still no refund. The hotel is closed so you can’t reach them but they did send an email stating I would get a refund in 7-10 business days…1 month later nothing. Cheaptickets reached out twice stating they were working on the refund then they disappeared…1 month later nothing. How is it that they allowed me to book a hotel that was closed but they can’t refund my money right away or book another hotel for me at no charge. I have notified my credit card company. The room was not cheap and we ended up paying $200 more on top of what we already paid for last minute reservations. And now all of a sudden Double Tree and Cheaptickets has disappeared!!! Be Careful….I don’t recommend.

Wouldn’t recommend

FrancesGM

They don’t specify in emails their policies and customer service is useless

Trip to Forida

Zaire 234

I took a trip to Florida and my flight got cancelled last minute. I wasn’t made aware until I showed up to the airport. I had to take a flight out the next day at my expense. The flight coming back home was move to the day before. Didn’t find out until the day before when I was trying to check in to my current flight. Needless to say my trip was missed up. Cheap Tickets and Frontier airlines kept pointing the finger at each other. No one wanted to take responsibility for my bad trip experience. I have been flying for over 26 years. Never did I have a flight canceled at the last minute. Frontier Airlines was a mistake to trust. That was my first and last time flying with Frontier Airlines. It you no like I know, you will never trust Frontier Airlines to handle your vacation. It will definitely upset you to the fullest. I had to pay and additional $500 to get home from Florida using another airline.

Flight credit

illwill803

It’s a shame I can’t use my flight credit to purchase a ticket for my wife. Mind you, that I got the cancellation protection just in case i can’t go anywhere due to me being in the army, that it stated i would get a full refund. But after I purchase the ticket, i was denied to go and tried to get my money back, but it says that I can’t and will be account as flight credit. Customer service don’t even give you information on why i can’t use my flight credit. I use to love you guys but you guys are horrible now

Confusing

leopxt

The site is a little messy. It’s unclear where to find information. I was not able to check in using the app, had to do on a desktop.

Unacceptable Customer Service

Gatuponce

After booking and canceling my flight ticket with cheaptickets.com and cancellation being made within their cancellation policy now I have been dealing with cheap tickets and the airlines for over a week to reschedule a new flight. Each one (Cheaptickets and the airline) keeps pointing at each other, as to who needs to reschedule my flight and now who may or may not be able to issue a refund. After getting in contact with customer care and speaking with Customer Care Representative Ms. Ashley out of the Tampa customer service office and asked to speak with a supervisor Mr. Johnson she stated that I would not be able to speak with her supervisor and that it will take 5-7 days for a supervisor to call me back. Bussiness like this should be unacceptable for any company. This cheaptickets.com has wasted my money and time. ***Please do not purchase tickets from them*** It is easier time and money saver if you go with the actual airline. I do not recommend doing business with cheaptickets.com. Currently status still trying to get my money back.

CheapTickets Hotels & Flights Reviews – Page 4