Alaska Airlines Reviews – Page 2
5/5 rating based on 750 reviews. Read all reviews for Alaska Airlines for iPhone.
Alaska Airlines is free iOS app published by Alaska Airlines, Inc.
Information.
nicknamesareunescessary
App needs help with storing information and ease of use. Lot of potential but a little broken at the moment. I cant even see the letters typing this reciew. Step up tech guys your getting there
Still one big problem.
Sminty Fresh
I still cant see the app in a landscape mode which ruins the experience on an ipad. Oh well,
Issues with Alaska
FXM Beantown
I have flown on Alaska many times and I’ve always been pretty satisfied. This week was an exception. I understand weather and Covid have played a part in having to rebook flights but the lack of customer service this week was very glaring. I called customer service and stayed on hold for 5 1/2 hours. I tried to go on the app numerous times while I was on hold but the app was not working. I even drove to the local airport and tried to speak to Alaska airlines personnel directly. They were very polite and respectful but not very helpful. They explain to me that they could do nothing about reservations at the airport. I explain to them that I had been on hold for 5 1/2 hours and that the app wasn’t working. The Alaska airlines personnel that tried to help me looked at my phone to make sure my app was updated and it was. They politely explained that they could do nothing else for me other than that what I was already doing. They said they could call customer service but they had to call the same number that I called. Given all that was going on with flights all around the country, I think Alaska Airlines should have made better efforts to help their customers, particularly when someone that shows up in person at the airport asking for help. There was three or four people standing there who were all useless to me because they told me they could do nothing for me given my situation. And then the next morning to top it all off they changed my flight and have me arriving in Montana after midnight. I had a connecting flight to meet my son in Seattle so that we could fly to Montana together but I have yet to be able to get hold of anyone in customer service to see if I could correct it. If I could not have a corrected it I would’ve understood but the fact that no one is able to answer the phone when customers call makes it very frustrating.
Great app
Zoomerboomer
The app is very intuitive and quite easy to use. When it is time for your flight, it sends a notice to check in and leads you through all the options. I am glad that I downloaded it.
Pet Option Needed
ElkRoadArtist
I wish there was an option to book pet travel. Otherwise, the app is great.
Extremely poor customer service
Dr. Smolin
Had trouble checking in and was unable to contact anyone for assistance either on the phone or via text. Alaska was useless. Burbank employees were excellent when I checked in
Easy Peasy
CoachSunny
I booked a flight to Cabo in record time. Alaska makes it so easy to spend my money.
Best airlines app!
royagloinga
I’ve used several domestic airlines apps and two international airlines apps and Alaska Airlines’ app is the most functional, easy to use and understand! Thank you!