Useful App, Not All Features are Functional – Iberostar Hotels & Resort Review

The application is useful for making reservations (although the concierge has greater access), finding daily activities and events, and navigating the property. You can also use it to request room service and view restaurant hours. However, the chat feature (to ask the staff questions) doesn’t work. The surveys they ask you to complete for feedback coincidentally don’t consistently open. Lastly, you can’t upload your upcoming reservations in advance. This is crucial since ala carte restaurant reservations fill up quickly. We had to email the concierge before arrival, and we’re lucky we did. Some of the other people we traveled with couldn’t get reservations.
Review by Zac3131 on Iberostar Hotels & Resort.