Voya Retire Reviews – Page 8
2/5 rating based on 249 reviews. Read all reviews for Voya Retire for iPhone.
Voya Retire is free iOS app published by Voya Services Company
Fund growth charts
DH14579
The fund growth charts show the historical growth rates of 3 selected funds with 3 colors in one charts. The 3 colors are grey blue, light blue and dark blue. Very difficult to tell which is which. Better colors to use are bright colors like red, green and orange. Why so stupid? DH14579
Customer service was subpar
hegahhjakallwlwllsmd
I was struggling to log into my account, and has tried using my pin and SSN to log in. Via the app, there wasn’t a place to reset my password so I called in. The representative i spoke with was condenscedning and said, “So you’re frustrated with the app because you put in the wrong password?” when I was trying to tell him I was frustrated with the system. Ultimately I just said thank you very much and went on with my day because he was not helpful or even understanding about how my experience with it was. This should be improved if Voya cares about their customers experience because at least listening to frustrations will make customers feel heard and improve their systems. It isn’t hard to be a little compassionate and then focus on solutions because people who call in are calling for help at the end of the day, not for rudeness and condescension.
Not user friendly and lack useful information
steve302088
App lacks useful information that I used to have through the PERA site. I no longer have the ability to see how much money I’ve paid into the plan vs the deference in interest gained. I also have zero confidence in the estimated monthly income section because it appears to change drastically for no apparent reason on the app.
All functions don’t work
ing_cust
Cannot use functions of the app. Constantly get error messages while looking up balances. Very frustrating
Requires fixing
JTNWin
This app has not worked in over 2 years. The login stalls and returns with an error message that app is not working. Ridiculous. Please fix so customers can access their accounts.
UPSChip
preferred renter
For starters, you can’t see what I’m writing, probably because it’s two stars. From your smart phone, functionality is limited the only thing I see in the 2005 plan is total amount. Y
Terrible company to trust your retirement to
former sodexo employee
Felt like this whole company was ran by a bunch of irresponsible teenagers. If you ask three different folks in the company the same question you will get three different answers, and they could care less about helping you. They screwed up my rollover and loan payments so bad it almost cost me thousands of dollars, and I had to call dozens of times before they finally got it right. All I can say is “wow” their incompetence and level of service was almost unbelievable!
Hard to Navigate
SethDedge
All i want to do is see how much I’ve invested vs how much I’ve made.. even writing this review I can’t even see the words that I’m typing cause this app is terrible..
VOYA financial app
Brady Superbowl MVP 2011
Very good. One of the best financial apps I have seen. Kudos VoyA