Customer service was subpar – Voya Retire Review

I was struggling to log into my account, and has tried using my pin and SSN to log in. Via the app, there wasn’t a place to reset my password so I called in. The representative i spoke with was condenscedning and said, “So you’re frustrated with the app because you put in the wrong password?” when I was trying to tell him I was frustrated with the system. Ultimately I just said thank you very much and went on with my day because he was not helpful or even understanding about how my experience with it was. This should be improved if Voya cares about their customers experience because at least listening to frustrations will make customers feel heard and improve their systems. It isn’t hard to be a little compassionate and then focus on solutions because people who call in are calling for help at the end of the day, not for rudeness and condescension.
Review by hegahhjakallwlwllsmd on Voya Retire.