Verizon My Fios Reviews
4/5 rating based on 359 reviews. Read all reviews for Verizon My Fios.
Verizon My Fios is free iOS app published by Verizon Services Corporation
Trouble shooting issues
John-John880565669599
Love the trouble shooting features! Very convenient and it works.
My Fios app is not working
gooddad4life
When I open the My Fios app and sign in, it sends me to my Verizon Wireless account. Please fix!!
Requesting update regarding an outage of ALL 3 services
skrjeusgqoa
Received a voice message to the My Fios app. It informed me of the outage and asked that I press “1” to receive voice updates or “2” for other options. There is no way to press an option when it is received via a voice message. Who engineered this solution? HORRIBLE. Can not use the chat function since this wants to know if I am receiving partial TV or other issues via a multiple choice and there is none called outage. Another engineering disaster. Forget speaking to someone who can assess the issue and provide an informed answer. No service until tomorrow at 7:45am is NOT ACCEPTABLE
More of Customer service speaking to an agent
sezibells
No Customer service reps. It hard to get in touch with a live agent to pay your bill. its the phone System doing the work I need to speak to a real Agent when needed.
Can Not Save New Payment Method?
Phil D of Aston
I filled out all the information and requested this new card be saved & saved as my default payment method. Instead of doing as I instructed the dumb app said try again later.
Poorest, user unfriendly
consumer of literature
Despite trying to reset my forgotten password, I am either zapped over to Wireless or sign in just loads and loads. Been trying unsuccessfully for a week! Reloaded app too!
Definitely not user friendly log in is a do loop
Just a simple American
Trying to log on and it keeps saying log is suspended for your safety. Then says we just need to confirm some stuff to rest it and it just keeps doing the same thing over and over and over! Maybe it’s time to g back to Cox cable.
Login and app is trash
Polskipolarbear
Always have issues logging in to this app and then the app is super slow. Takes multiple times to get to the pdf of my bill since the app just loads forever and then will fail consistently. Needs a new redesign completely