Requesting update regarding an outage of ALL 3 services – Verizon My Fios Review

Received a voice message to the My Fios app. It informed me of the outage and asked that I press “1” to receive voice updates or “2” for other options. There is no way to press an option when it is received via a voice message. Who engineered this solution? HORRIBLE. Can not use the chat function since this wants to know if I am receiving partial TV or other issues via a multiple choice and there is none called outage. Another engineering disaster. Forget speaking to someone who can assess the issue and provide an informed answer. No service until tomorrow at 7:45am is NOT ACCEPTABLE
Review by skrjeusgqoa on Verizon My Fios.