Trainline: Buy train tickets Reviews – Page 4
5/5 rating based on 102 reviews. Read all reviews for Trainline: Buy train tickets for iPhone.
Trainline: Buy train tickets is free iOS app published by thetrainline
No phone contact for Europe trips
Marvolo.
I called to try and get my confirmation email resent but apparently Trainline does not have a person to call for assistance with European trips. Really frustrating.
Unreliable
Reader606571876
Highly unreliable information. The app suggested a journey for which the second train left before the first arrived (not due to a delay - this was the timetabled schedule). Irresponsible of them not to check their code.
App is a SCAM. Beware
MR MISTER CARL
Worst experience ever. Purchased. Never sent ticket. Inept customer service. The Worst!
Easy to Use!
SBaack
Just bought my first class ticket from Genoa to Florence. Super easy! Takes the mystery out of buying a European train ticket before leaving the US!
This app made me pay more for less service than just buying from the train company
lupinelady123
This app made my travel in Italy way more difficult. I paid extra for flexibility for my tickets. But trenitalia won’t allow me to change my tickets because I purchased on this app, and there is absolutely no customer service on this app beyond annoying messages that say things like “we are still learning.”
A Lifesaver!
mf4772
This app made planning my trips around Italy a breeze and even being able to buy the tickets in the app saved me more than a few times with tight connections! Highly recommend!
App should be called “Bus”
1Eydjax
Europe only has buses theses days, No trains. I checked every city of every country I’ll be traveling and not one train option. The app should be called BUS
Booking
inez1998
I’m very disappointed with their website and not being able to call them unless you’re traveling UK. They charged my bank account twice and I only needed one ticket. Refusing to refund me the money. Because they don’t understand that their website charged me twice and sent me two train tickets. I recommend being careful using this site.
Very convenient
Catringa
I find it very easy to find and buy tickets, I like that I get alerts, I can sabe the passengers names and information so it saves time. Also it shows the cheapest
Very disappointed
Nije1
I bought a return ticket London/Edinburgh for my family. My wife and I stood all through the outbound journey - 4 1/2 hrs! Surprised to know that we do not have seat. We reported to the train operator (LNER) on arrival at Edinburgh Waverley. They said it’s Trainline and that they have have lots of similar cases. I called Trainline to report the issue/understand why I do not have seat. Then I heard the biggest shock in my life - “my trip was not confirmed and that I should have called to confirm my reservation”. Reservation.. for a paid and confirmed ticket...? There was the repeat of the usual “marketing script” from the the two Indian officers I spoke to. Unfortunately they ran out of ideas as script was obviously inconsistent with my questions. I find it difficult to believe/accept that one has to call to confirm reservation after having booked, chosen a seat and confirmation received. Summary; buyer beware! A very opportunistic platform with a high probability to cheat! Use them again? Absolute NO!