Sound Credit Union Mobile Reviews – Page 8
3/5 rating based on 78 reviews. Read all reviews for Sound Credit Union Mobile for iPhone.
Sound Credit Union Mobile is free iOS app published by Sound Credit Union
It’s ok
Bursty bird
I like the look but hate that I can’t see previous bill pay history. I miss the monthly grid that the old old app had.
The worst App
want to close my account
Was was wrong with the old one? Can’t make a Mobil deposit, when it does go through it does not credit my account the first $200.00. Fix it please.
Have patience
Gonefishin69690
Had many of the same issues the day of the switch. I waited a day and tried it again. Deleted the old app, got the new one, problem solved. Gotta love this “I want it now” generation. Great credit union, app is great. Excellent customer service. Always get a real human being who actually speaks English whenever I have had to call, within 4 rings.
Disappointed Beyond My Ability To Express It Here
m.vegan
Sound Credit Union found a way to give their users a terrifying bad transition experience from their old mobile banking system to the new one, in which poor instructions and poor communication made it completely unclear how to get back in when the system did finally come back up. The new app is the same as the old one. They put a new UI on that simply makes it look more like an excel spreadsheet. What’s particularly frustrating is that the beloved text banking is completely gone. I used to immediately receive an alert any time any transaction occurred in any of my accounts. I always knew my balance and when a transaction took place, so I was confident I could stop fraud right away and be aware of my financial situation. With the new mobile banking and this app, notifications are limited and delayed. There are none available at all for the credit card, which was the entire reason I switched to Sound Cu In the first place. If there was a way to roll it all back to the way it was before, I’d highly recommend it. Sound CU - Feel free to get in touch with me to discuss further.
Phone app has limitations previous app did not
Cord cutter!
I was profoundly disappointed to fund that you can no longer see past transactions on the bill pay feature of the mobile app. I was told that i can log into a desktop and view history...c’mon Sound! More and more people DON’T use thier desktops as their primary mode of interfacing on the web. We use tablets and phones!! You took us backwards with this lost feature!! Please bring it back!! This rollout was messy and the new site is not as clean and easy to use as the last, not to mention the loss of useful features!! It is very disappointing!!
Terrible update
Olyrick
One of the least functional apps I’ve ever used. Not sure why they changed, it provides 1/10 of the services of previous one.
New SCU App
Phuongiie253
The app in the beginning was confusing and frustrating at first. After that everything went smoothly. I like how you can add other cards/ bank info all together. Only thing I would consider on the old app to the new app is I used to get text messages right away when I swiped my card to show my current balance left. I went into notifications to try and see if I can find it but no luck. Maybe will call into app support... Otherwise everything is good!