OrderUp - Food Delivery Reviews

Service is great app is lacking

OU chick

I’ve used OrderUp for several years now and typically ordered online. I’ve never had a bad experience with their drivers or any of the restaurants they partner with. I recently started using the app and I do feel like it’s lacking. A lot of buttons are missing. It may just be on the iPhone X but a big update is in order.

Too Many Issues

Mwestrum

We are constantly having issues with this app. Drivers taking ridiculous routes to our house, including long stops in residential areas, food arriving cold, orders being wrong, and now, to top it off, I’ve been waiting two hours for my dinner. I can’t be sure if it’s OrderUp or the restaurants, but I know I’m not a fan of paying an extra fee for food I could just call and order, when it doesn’t even show up right.

Slow slow slow

belvilleh

Every time I order on this app it takes at least an hour and a half, without fail. Even when the quote says 15-30. Don’t use this unless you want to eat dinner at 9 PM.

Great app and equally good service.

Hbomb7334

Heard a promo code on radio and they delivered for a Hawaiian BBQ restaurant I’ve always wanted to try. So I ordered. Had my hot meal within one hour.

Takeout option?!

Sess623

So I thought the whole point of these types of apps is to deliver the food to you. Not for me to order food for y'all to add extra tax then I have to pick it up. When I could've did all of it myself and saved money. This app just tried that foolishness with me and had me wait an hour and a half to get in contact with them. Just to tell me I hit some imaginary delivery button which isn't present anywhere on the app or website. Will not be using this trash any more. P.S this isn't the first time either

Don't get it

Bomfles

This app doesn't work everything's broken. My order never came and there is no way to cancel the order on the app

No tracking

Pinkmechanic

There is no way to track your order. When you click on the ellipsis in the top right to get an order confirmation number the app freezes.

Don't bother, just use online page of restaurant

Gillian@WV

No customer service number to call just an email that hasn't been responded to in 3 days. Vocelli's has twice either not gotten the payment or the order "faxed" over from Order up.

Good idea, horribly executed

Haha374929

The customer service is terrible. Sometimes the food won't come for an hour and a half or more and when it gets to you it is ice cold. If you contact order up they take no responsibility and are rude about you calling them at all. The restaurant will tell you it's OrderUps fault.

Referral code crashes app

Jack_ANSI

They give you a chance to share a referral code. Your friend gets a discount, you get a discount... Except you need to redeem it through a link that goes to this app. That link comes in an SMS. Click the link and it eventually opens this app which promptly crashes (convenient for order up) Nothing like suggesting something to a friend only to have the thing repeatedly crash on them!!!