OrderUp - Food Delivery Reviews – Page 5
3/5 rating based on 54 reviews. Read all reviews for OrderUp - Food Delivery for iPhone.
OrderUp - Food Delivery is free iOS app published by OrderUp, Inc.
Disappointing
cc22ccmccc
The app no longer allows me to order food because “they haven’t made it to me yet” even though they delivered to my house up until the last time I went to use it. Better yet they won’t let me change my address for when I’m at a friends house, so basically their bug fixes just kind of destroyed the app for a good amount of people who use it. I don’t know who runs the show but that person and I are not friends.
Understandable issues
darcandra
This service probably works a lot better in bigger markets like New York or LA; I work in OKC and the wait time for a driver to even accept my delivery was about 50 min. The app was great, the ordering experience was easy, and I thought the delivery fee was reasonable. I just wish they had more drivers available to pick up food, and maybe only send in orders once a driver has agreed to pick it up.
Be careful! Not always a delivery service.
ClintJ21
I ordered through OrderUp- they didn’t have the complete restaurant menu but for the delivery I was willing to substitute items on their version of the menu. 40 minutes later no delivery... on review of the bill emailed to me I see the delivery fee is listed as “zero.” The restaurant says the food has been sitting for awhile; they had a number for order up I called- their only reply was that they are not a delivery company they are a “facilitate” company and people use them to place takeout orders. So, I’m off to pick up my cold food. If the menu matched the full restaurant menu I use when I go get takeout I’d have listed this as a mid star review; since they’re apparently just a menu facilitator without the whole menu- seems a great way to not get exactly what food you want. Obviously they’ve delivered for others, not sure why this order wasn’t accepted...
Amazing!
airwolfbell222
I wanted to order pizza, but the restaurant didn’t deliver. I saw a sticker the restaurant placed on their window from an online review saying OrderUp, I downloaded the app and in less than 30 minutes hot and fresh pizza was delivered to my hotel! Flawless execution and easy to order, these guys nailed it! Thank you!
Worse food delivery app
Hangry non-customer
App refuses to take any of my payments entered. There is absolutely nothing wrong with my cards that I attempted to use the app repeatedly told me my card was declined. Other competing apps allow for cash to be used as payment and Order Up has no option of other payment methods. Horrible app. Deleted and will never attempt to use again.
No Delivery Tracker
rollingzo
App does not actually have a Delivery tracker, and customer help is not very fast. Lots of fees for various things.
Annoying that they’ve joined Grubhub
Cheshire cat128
No, I don’t want to download GrubHub. No I don’t want to go to a different website, why even have the app if all you’re going to do is just redirect me to another company’s website? Also have limited gluten-free options. No thanks!
DO NOT USE!!!!
eXcitedfanofXalbum
WARNING: I used their service twice, first time it took about an hour to get food. They gave me a 5.00 credit and me wanting to give them a chance used their service again. It took over an hour and half to get food at which point I didn’t want anymore. I contacted them after waiting an hour with their tracker to see where my food was and no one had even picked up my food despite it saying someone accepted the delivery. I contacted them and all they could tell me was they were willing to credit the free credit back. I informed them I no longer wanted the food due to wait and I was set to get off work; however they communicated they are unable to refund my money stating the food was already prepared and picked up in which case I reiterated that it was ALREADY prepared over an hour and half ago meaning it was cold and way past my lunch time at work. They waited until it was delivered to say we’ve contacted your diver and it was delivered so no refund. BE AWARE THAT AT TIME OF ORDER THE RESTAURANT WILL CHARGE YOU AND DESPITE ORDER UP FAILURE TO DELIVER IN TIMELY MANNER, THEY WOULD NOT REFUND.