OptumRx Reviews

Prescription prices

coca cola driver

I don’t understand why my advair is hundreds of dollars in my currant drug list but if I search prices it comes up what it should be $35 for 3 months supply

New user

Grammy2u2

App is very user friendly! Thank you!

Ease of use

Luna Gatto

Because we take so many medications it can get confusing. The site is easy to navigate and the automatic refill option will help us stay ahead of the curve!

Double order?

UrKiding

After speaking with TWO different reps I was told both drugs were ordered. Why did I have to ‘refill a prescription’ for the second drug?

Update card

bikeradical

This function doesn’t work for me. Enter new card details, press save, goes back to old details

This is the worst process I can imagine. There are 2 meds that you won’t approve for shipment (??) that are prescribed by my MD and I’ve been taking and refilling no problem. Why not eliminate the MDs all together and just let the business side of OptumRx decide who gets what meds that save you the most money. It would be a more humane way for us patients to quickly die and at least save us the angst and cell phone bills of being on hold 2 hours a day.

Feedback

Cassocks

I like getting 90 day Rx. How do I let you know I’m no longer taking a script? Keep up the good work. Satisfied customer Pat Goulait patgoulait@gmailcom

Tired already.

derit fo siht

This rates as one of the dumbest apps I have ever had to use. Almost non functional and when you call to get help the responding parties are not understandable or incapable of helping.

Poor integration with website

KRDH

When I wanted to see documents relating to an order, I was made to go to your website AND LOG IN AGAIN, even though I was securely logged in to the app. So I might as well just use the website and forget about the app so I only have to log in once. What is supposed to be the advantage of the app over the website?

Fairly good service

Tippy215

Service used to be so much better at OptumRx. Don’t know what happened. Whenever calling in, the representatives are always very nice, courteous and helpful; however, the meds ordered and received now are often miscounted, late being received, if received at all — unless a call is made. My physician has been alerted that I like the mail order med service but if you can’t get meds to me before my last ones run out, it’s not worth getting that far behind and I will notify the insurance company about the problems with OptumRx. If I have to call because I’m out of a med, then you goofed and I have to go without needed meds for a week or more waiting for OptumRx to send them. I don’t know if new, inexperienced employees are miscounting the pills or if a hateful, mean, or bad boss/manager/supervisor is stressing everyone out (which would cause these type of errors) but it should be quietly investigated and remove the problem from that area. Some people are just not cut out to be in charge of other individuals. Thank you for your attention to this breach of confidence. Should the issue be resolved within 3 months I will upgrade this message and number of stars awarded. Continued January 21, 2020 Unfortunately, the problems mentioned above have continued and more of my meds are being miscounted. I’m refuse to even use my meds when they finally arrive until I’ve had time to count them. One of these days I’m going to let my doctor know how badly you have cheated me and insist you send the total number of tablets to make up for those which insurance has paid and I have had to purchase at my local pharmacy. I am getting very frustrated at being short as many as 10 or more pills in bottles of 180 tablets and 5 short in bottles of 90 tablets. Don’t you have a method of counting so individuals don’t lose track of where they were or tell them to start over if they are interrupted. I am changing your star rating to one star until your methods improve.

OptumRx Reviews – Page 6