OpenTable for Restaurants Reviews – Page 3
3/5 rating based on 51 reviews. Read all reviews for OpenTable for Restaurants for iPhone.
OpenTable for Restaurants is free iOS app published by OpenTable, Inc.
Wish We didn’t do the most recent update
mesomayadt
The latest update has made the system super slow! I cannot rapidly switch to and from dates or event lunch to dinner shifts without a lag! Very inconvenient when im looking into future dates for reservations. Please fix this1
Need a lot of improvement
noroomfornickname
Notifications are random Not easy to use Open table team have no knowledge
Keeps logging out
Waifuuu
We have multiple people that have access to our system to see our cover count for the day and it keeps logging all of us out and when we enter the password (correctly) it says the password or username combination doesnt work. When we clearly all know the password and username are the same. PLEASE FIX THIS! Its so frustrating and honestly very annoying it keeps glitching and wont let us log in!!
Incredibly glitchy
cmvb23
Constantly freezes and loses reservations, as a hostess for a high volume restaurant this gets incredibly frustrating. We take reservations over the phone and constantly have to put guests on hold while we wait for the system to unfreeze
Looks great but it really isn’t
Petera.beronioo
The upgrade requires an Apple tablet, has a sleek style, and allows you to easily navigate tabs. After the tutorial on how to use the app, we later learned certain details we needed to change could not be done through the app, rather through their website version of the app. Not a big deal. The problem is, we found ourselves flipping back-and-forth between the app and website version. Certain features are only on the app version, and to change any information it must be done on the website version yet it does not sync with the app. Resulting in guest calling in to tell us they can’t book a reservation, can’t increase their party, or only see a few select seatings because we appear to be overbooked. We then had issues with exporting our information from the app. We were informed it could only be done through the website version. No big deal. Once we tried exporting the information, the tab would refresh to a long page of code. We called in again, and was told this time the website version works best on Google Chrome. After downloading Chrome the same incident happened. We called a third time to resolve this issues, and to remove the 2-step-authentication from the app. Ideally, we thought this would be helpful incase the password was lost, like previously before, instead every time the app is logged in, a text is sent to the my cellphone, and my employees have to figure out how to reach me to tell them code. This is not realistic, because the restaurant is immobilized when I am away from work and my phone. All in all, we still aren’t able to export our information, the app hasn’t synced, the app limits what settings you can customize e.g. party statues, and you can no longer search tags but have to scroll through a long list and click. The upgrade has brought more frustration than connivence.
Too cluttered
Gio James
I used this system for Easter and it was a nightmare. It takes too many steps to do simple things like seating guests. I think some of the old open tables good points can be brought over to the new version. Have drag and hold easy switch floors plan tabs. Now you have to click each floor plan individually instead of dragging ur finger and holding. Then it automatically would switch for you. Before I could drag and drop to seat in the patio and bar area. Now I have to “preassign” then seat. In a rush this takes too long. Another thing is get rid of all the different tabs such as seated, removed, etc. Make it a simple list with icons for canceled, seated etc. If you are going to have the reservation list page at least keep it in 1 row with notes showing beside each reservation instead of having to individually click each one to see what’s in their notes. I also called about an issue with making floor plans via the app and safari. It won’t allow me to copy or create a new floor plan. Lastly I noticed you can’t simply block future date reservations using the app without using safari. You can only do the current working shift.
Worse than it already was
thisguycooks
I thought there was no way open table could have gotten any worse but I was mistaken. Congrats on making a terrible product even worse than it was.
Guest Center = Guest Unfriendly Center
Fine Dining Manager
This takes way longer and twice as many key strokes than the old/original version on a computer; not the app version. This is glitchy and we have found several times that the information overlaps other guest information, guest visits wrong from one visit to the next, have called the help desk for major issues and have been told that the issues we have only happen to 3% of the OpenTable community. Issues reported were never resolved even months later. Feedback option seems to go nowhere as none of the issues are ever fixed. Look into a different program and dump OpenTable Guest Center. I think they made a deal with Apple, so they don’t have to pay for equipment anymore. Then they hired a bunch of young app designers who have zero restaurant experience to develop this and save money. Oh, and you will need to buy new iPads every 4 years or so. What a great deal between OT & Apple!
MORE COLORS!!!!!!!
anonymous198311
Can you have more color options for the floor chart? Why not have an unlimited amount of colors for servers to be? It makes the app not as usable with bigger restaurants. Add more please.