Horrible customer service – ofo — Get there on two wheels Review

I downloaded the app in a hurry and was instructed to sign up for a subscription that I could “opt out of at anytime,” but after using the app once during a conference, I’m still being charged $25 per month. I couldn’t find a place to cancel a subscription through the app, so I deleted the app and wrote an email to Ofo asking for help. I never heard back from customer service, and Ofo is not showing up in my subscriptions list under my Apple ID, but I was just charged again. I wrote to Ofo again (I can’t find a phone number), and haven’t heard back yet. If anyone has any advice, please help!
Review by Luba Shuba on ofo — Get there on two wheels.