Munchery - Fresh Food Delivery Reviews

Inconvenient convenience

Treblclef20

I subscribe to the weekly pre-made meal deliveries. The food is good and the price is right. However, I’m searching for a new service. To begin, both the app and the website are full of bugs. I once changed my delivery address online (on time and did everything right according to customer service) and my package delivered to the wrong address. Second, you have to choose your meals each week by a certain date. Their FAQ says they are usually online up to two weeks in advance. Instead, you never know when they will be posted (it’s completely inconsistent), so you have to constantly check the website every week throughout the week. (Convenient? A time saver? No.) Finally, I’ve had two instances in only three months where my delivery was flat out cancelled (due to a holiday or weather issues) and there was absolutely no notification (I know I didn’t miss it because customer service acknowledged they hadn’t sent one). I subscribe because I work crazy hours. If I have to plan dinner, I need to know in advance. If it’s last minute, then I end up having to order out (which costs more money). So, the fact that I could come home expecting my food to be there and it’s not, is completely ridiculous. Mistakes and issues happen, but in each case, Munchery knew in advance and could have alerted their customers. When they received my complaint, they did absolutely nothing to rectify it - to top it off. To sum it up, I’m still a subscriber. I would love to remain one because the product itself (the food and pricing) is great. But I really want them to fix (and give a crap) about these problems. If and when I find another service like this, I will be switching unless these issues are fixed.

Customer service is terrible.

GfyUber

Hidden policies and terrible customer service. This app is essentially to scam you out of money from referrals.

Decent but pricey.

Annoyedjjp1980

The portions were decent and the food was standard. For the price, there are many other delivery companies that are less. I can order similar dishes from local restaurants for the same price and not pay the $5 delivery fee for each order. Plus we can get food delivered on the weekends, which Munchery won’t do. Too many other companies out there doing more for less, Munchery wasn't worth it.

Food is good, but a subscription is lame.

Roballoba

I was gifted my first meal and it was quite yummy. But you have to be a subscriber. That’s just great if you are a regular customer, but we all know how subscriptions are. Use them until they aren’t relevant and then they just siphon your money in the background. I don’t need a subscription to order other food, why should this be different? There are too many options out there. I really wanted to like these guys too.

Really poor

rickajesse

My daughter and I tried this for three nights because I have been in the hospital and unable to cook. The food is fairly edible and quite pricey. I wish I could attach a picture of tonight‘s dinner which, in the original photo a beautiful chicken breast with Polenta and fennel sausage; What came was a spoonful of horrible looking polenta and a chicken wing. I think the price for this was about $17 plus delivery for one person!

Can’t see weekly menu anymore :(

Mw2157

Why can’t I see the weekly menu anymore? I don’t always have time to order before the cutoff time, so removing this feature is disappointing. I also like to plan my meals for the week beforehand but don’t want to buy the minimum of 4 meals a week they offer for their weekly plan.

lacking iPhone X Super Retina Display support

Justin E. Harris

love the healthy food options. dreaming of the app to be optimized for iPhone X display.

Animations everywhere

CBrodi

Someone shipped a dark pattern peppering the app with unnecessary animations. The result is intrusive and appear to slow things down (even if that may not be technically true). Wondering if this update was driven by ego v what helps customers order, get help, and update their preferences. Feels like a terrible direction to head in Munchery Team.

Glitches

chiah

Sometimes it doesn’t work correctly. The calendar aspect will glitch. I’ll pick one day and then go to check out a different day but it won’t load the new menu it’ll load the same menu from the previous day I was looking at.

Terrible food and terrible delivery service

jkolodny

Updated 2/16 I got some silly apology from Munchery who still refuses to give me a full refund for this meal. This is a terrible policy. They should’ve just given me my money back instead of making me nickel and dime and haggle with them to get $30 of my $81 refunded. What a joke. AVOID MUNCHERY! Yesterday I ordered my first meal from Munchery. It was almost 40 minutes late and there is no way to contact the driver directly if they are lost. I ordered the coffee rubbed steak which was incredibly overdone and dry. I went to customer service four times for refund and could only get them to give me back $30 of the $71 it cost me for a meal for three people. I would not ever recommend this to anyone!

Munchery - Fresh Food Delivery Reviews – Page 2