Inconvenient convenience – Munchery - Fresh Food Delivery Review

I subscribe to the weekly pre-made meal deliveries. The food is good and the price is right. However, I’m searching for a new service. To begin, both the app and the website are full of bugs. I once changed my delivery address online (on time and did everything right according to customer service) and my package delivered to the wrong address. Second, you have to choose your meals each week by a certain date. Their FAQ says they are usually online up to two weeks in advance. Instead, you never know when they will be posted (it’s completely inconsistent), so you have to constantly check the website every week throughout the week. (Convenient? A time saver? No.) Finally, I’ve had two instances in only three months where my delivery was flat out cancelled (due to a holiday or weather issues) and there was absolutely no notification (I know I didn’t miss it because customer service acknowledged they hadn’t sent one). I subscribe because I work crazy hours. If I have to plan dinner, I need to know in advance. If it’s last minute, then I end up having to order out (which costs more money). So, the fact that I could come home expecting my food to be there and it’s not, is completely ridiculous. Mistakes and issues happen, but in each case, Munchery knew in advance and could have alerted their customers. When they received my complaint, they did absolutely nothing to rectify it - to top it off. To sum it up, I’m still a subscriber. I would love to remain one because the product itself (the food and pricing) is great. But I really want them to fix (and give a crap) about these problems. If and when I find another service like this, I will be switching unless these issues are fixed.
Review by Treblclef20 on Munchery - Fresh Food Delivery.