MGM Rewards Reviews

Really Bad App

Stobman1

I digitally checked-in successfully and got my digital key. Upon arrival, I tried to use it on the Aria elevators and it would not work. I then had to walk all the way back to the front desk and get a physical key. So, take notice, this nullified the advantage of the app as I had to go to the front desk regardless. Upon check-out, I selected check-out and was unable to do that receiving the error “Oops, we’re unable to complete that request.” So, lesson learned: delete the app and go back to 1985-style lodging accommodations dealing with the front desk.

Does not verify correctly

Director2001

I tried to mobile check in and it asked me for my phone number and birthday. I put them in and it took me to a website where it said that I was verified and to tap to continue back to the app. I did so and the app said I WASN’T verified and wouldn’t let me check in. Then I signed up for their parter Id.me and scanned my drivers license and was yet again told I was verified. I went back to the app and this time chose Id.me when prompted. The app again said i WASN’T verified and wouldn’t check me in. What is going on here????? Very frustrating. They sent me a phone number to call. I called and they had no idea what I was talking about. There is absolutely no customer service for this app at all.

Underwhelmed

EdmondeDantes

Let me preface my comments this way . I have been visiting various Las Vegas and Reno properties for the last 3 years, so not much longevity. Of the MGM properties, I have stayed at Bellagio, NYNY, Luxor, and Mandalay Bay...once each. I stay in Vegas now frequently (15 to 20 times a year) as a professional gambler but prefer other properties. In general, I find the MGM properties have poorly maintained rooms and disinterested staff. Of course there are exceptions - Bellagio has some very pleasant and helpful dealers, but overall I am unimpressed. Many of the properties feel undeservedly pretentious. The two areas where everything really falls down for me are 1) the comps are laughable and only geared toward slot players (of which I am not one) and 2) the M Life app is completely worthless. I receive better comps based on play amount and duration at every other property I play at, including those in my home states of Washington and Oregon. I honestly do not understand the disparity between the time/amounts I play at all of the Vegas properties (and I play every property several times on any given trip) and the lack of comps or reaching out to me by any of the properties. As far as the app goes - utterly useless. Why even bother. It contains no useful information, is not user friendly, and does not even work the way it was poorly designed to about 40% of the time. Ditch it and start fresh. Use Caesars Rewards app as a model.

Loved the Room key feature

Jim 2517

We loved the room key feature and check in process! I hope this is the wave of the future. MGM always does everything first class!

Joe olson

pljoe

Well well well , a Vegas hotel that did exactly what they said they were going to and they did it , we were impressed and will return with our birthday coming soon . Seeing we lost 10 to 15 k you made us as happy as possible . Also we need to thank ur outstanding hospitality and our casino host whom by the way did exactly what she said she was going to do . Now that my friend was really unusual for Vegas , most others are just talkers . Incidentally that’s why we landed with u as we heard that from couple . Thanks again for a great time . Joe and Carey Olson

MGM Rewards Reviews – Page 7

Really Bad App

Does not verify correctly

Underwhelmed

Loved the Room key feature

Joe olson

Terrible app

Issue with login

Poor Execution

Lies and lies

Slow