FREENOW - Mobility Super App Reviews

When it works it’s a ⭐️⭐️⭐️⭐️⭐️

JenX73

The app has logged me out and now won’t let me reconnect with either of my emails (saying my credentials are “invalid”), or with Facebook. (Which was a last resort, and even THAT didn’t work). And I can’t create a new account, because my emails are already in their system. This was all super fun to discover late at night in a foreign city when we had no other way of getting home.

App frozen

Pharese in AZ

It was working when I first started using it in/around Rome- but now it stalls on the “Free Now” screen. When I put in my card under my account, I assumed it would be stored as a form of payment- but have had every single driver arrive and run their meter- almost always to a price higher than the range quoted by the app. Not sure I will continue even trying this app if it continues to stay frozen- will just go back to hailing taxis the old fashioned way.

Perfect

tinsonh

More choices and easy to use

Not a service, rather a disservice

***〽️

My booking in Milan was canceled *after* the time the taxi was supposed to pick me up! At that point I was late to my appointment, which defeats the purpose of booking two hours in advance.

Many cancellations

PM-Oakland

App works acceptably, but there are many cancellations. All advantages of app-based ordering are eliminated by these cancellations and limited supply of taxis at busy times.

Awful

ahdjsjeb

I’ve used nearly a dozen Uber-like apps happily. This one is terrible. Countless rides cancelled.

Rome = 5. Milan = 1

Time4EarCandy

This is a mixed review. Works great in Rome. Doesn’t work at all in Milan. In Rome, you can be at a catacomb far from the city, and a taxi in a shiny white car will come. In Milan, you can wait 20 minutes, watch 100 taxis go by, 50 with the MyTax App sticker on them; and nothing is coming to pick you up. You have to either get one at a taxi stand or call for one to come pick you up.

One size doesn’t fit all tipping

msof

I have multiple homes in countries with completely different tipping cultures. The problem with the app is that they offer you a preset menu of tipping options that doesn’t take local culture into account. For example, giving you the option of tipping 10 15 or 20 percent in Germany is idiotic when the average tip is 5 percent in that country. How about letting the user ENTER a tip amount in a free form box? That would solve the problem.

Doesn’t work well in Rome

ianmalone

It worked as expected one out of four times we tried using it in Rome. Twice it said a taxi was two minutes away but then when you try hailing one, it takes 5+ minutes while it is trying to hail one and then it times out and no taxi after all. Very frustrating. One time I set a booking for later in the day at 7pm for a 8:30 pickup. It said it would notify me when a driver has accepted the booking, which I expected to happen soon after setting it, but nothing happened. Then a few minutes before 8:30 it said the driver was on its way (while we were trying to hail a cab “the old fashioned way” because we assumed the app wouldn’t work). Overall service is quite poor in Rome. Perhaps it’s better in other cities?

First impressions matter

Intl Undatisfied Trvlr

I downloaded this app in Dublin. I then immediately deactivated and deleted it. I had attempted to use it at the airport and selected the pickup pin location that was closest to my arrival terminal. The apps pin location must have been bad because the driver was unable to find the identified spot on the app — the pin location was right next to the official airport taxi stand near the local transportation buses. After failing to find the spot the driver asks me to find him — this was after I initiated contact with him because the app said he had arrived but his car, as shown on the map, was no where near the pin location. That is when I requested he cancel the ride. It is also when I got in a taxi at the normal taxi stand and deleted the app. Needless to say, first impressions matter and would not recommend this app and I will not be redowloading it.

FREENOW - Mobility Super App Reviews – Page 11