FREENOW - Mobility Super App Reviews

WORTHLESS

MissMyAndroid17

Spent 3 days in Rome, Italy. I requested a taxi at least 10 times. The app would show great prices and it appeared that taxis were nearby. Nevertheless, we never got 1 taxi. It always prompted that all drivers were busy. Uber was he way to go. A little pricier but drivers were always available. It’s easier to just flag down a taxi.

Free Now Doesn't Work

kbyoga

Waited over a half an hour and all Free Now did was spin. 3 separate requests. NO TAXI! Nothing! I missed my lecture. What if I needed to go to the airport and missed my flight?! This "new" version of the app is horrible. Fix it asap!

Really bad service with no control

row_r

Used this on a trip in Naples and the meter reading was lower price but the cab charges 40% more in the app without explanation. The support for this app is nearly useless. They are unorganized and the customer service is one of the worst ever I have experienced. Had high hope but was very very disappointed. Don’t expect them to resolve any issues or help in anyway. They still use emails to communicate and it takes them a week just to respond and most times they done even respond.

Great app, terrible name change

adcombs

I have used this app for 2 years now and it’s always worked well. However, who is the marketing team that changed a taxi app’s name from something so clear like myTaxi to Free Now that has nothing to do with taxis or even travel? Great app though.

Scam

Gastus

My first experience with the app and I was already spammed by the taxi driver. Let’s see if they will solve my problem and, maybe, I can change my evaluation.

Do not use if you want to stay safe.

K.Red

EDITED FROM THREE STARS- Driver dropped my daughter off at the incorrect address, even though both the name of the hotel and address were confirmed with him. She was questioning it, so he basically threw her out a 15 minute drive or hour’s walk from her hotel in a sketchy area in the middle of the night. I will now devote my spare time to finding every possible review for them and letting people know how HORRIBLE they are. If you’re somewhere remote, or can’t get an Uber or Lyft for some reason, this is a backup I guess. No tracking, no notification of who your driver is or the license plate or any identification on the car, it’s ridiculous in a crowded area. Don’t waste your time.

Worst (and deceptive) new name ever

subface

The app is solid, but why on earth would you change your name to Free Now when...you still charge for rides? I wouldn’t expect your service to be free, but your name is like an ice cream company calling themselves Zero Calories. Really?!! Seriously, MyTaxi wasn’t great, but it made A LOT more sense and didn’t sound like you’re just trying to get downloads.

Change for the worse?

Bosco Ribera

One thing I loved about MyTaxi was receiving receipts by email automatically. With my first FreeNow ride, this feature is now gone. I’ve gone into the help section of this app— an app which is one part FreeNow and two parts MyTaxi— and have unsuccessfully requested a receipt for this particular ride about six or seven times now. I use this for business so it looks like it could be time to switch back to Uber.

Would be useful if taxis use it

lembo435

I’m in Rome, and we have had a tough time getting taxis to accept our trip. I’m spoiled by Uber in the US.

! cheaters

lasttrolley

Not free!

FREENOW - Mobility Super App Reviews – Page 12