Dillons Reviews

Easy for a busy mom

Time Saving Mama

I love the convenience of ordering on the app! I add things to my cart throughout the week as needed and I love how it saves everything in my cart until I’m ready to check out. I appreciate Dillons pick up so much!!! Thank you for this service.

My Favorite Store!

Grjaet

I’ve been shopping at Dillons since before I was married. I went with my mom to do grocery shopping for our family for years and when I was married I just continued shopping there. I was married at age 19 and I’m now 74. I’ve tried other stores but I always come back to DILLONS! I trust DILLONS to always have fresh foods and to be honest in all dealings. I do my shopping now with my phone in hand and place my order. One of my children will pick them up on either the day or the day after I place my order. When my order gets home, I put things away just looking at store notes saying what additions or deletions they have made. It’s SO easy. It feels like I’ve done nothing and I just wait until time arrives for pick up. Once pick up time comes, a family member will drive to the store we have chosen and my order will be ready. My name is given, order is brought out, paper coupons are given over, balance due is recalculated and any change is paid or my balance due is lessened. We drive home to unpack and put away the food. What a way to shop!

Frustrating at times

Chatter123!

When there is a certain item out of stock and they supposedly don’t have substitutes, they don’t give you options to pick anything what. Example I click on oat milk that the app said they have and then the next morning it will say they DONT have that item and DONT have substitutes for oat milk? It’s Dillons! For gods ales give me ANY dam oat milk! What’s the point of doing pick up if I have to get down and go buy the exact oat milk you said you’re out of? This needs to be fixed by adding a comment section on order where I can comment that I’ll take ANY NON DAIRY MILK! This has happened with my chicken as well. I want to comment I just need any brand.

Mostly satisfied

LawrenceFKansas

There have been times when app malfunctions and if it happens when I am in the middle of building a list- I loose it all..... the malfunctions can be randomly logging me out while using and the search feature not working while shopping so I have to stop shopping since I cannot search the rest of my needed items to add- and then I have to select check out so I don’t loose all the work I have done in creating my shopping cart and just modify my order to add the items not added before malfunction. Also, there have been improvements to the substitutions option, but I still have some challenges with it when I am notified of a product they are out of stock on. Other than that, I love to be able to search coupons while shopping and look up products from various locations if the one I am at is out of something I “must have”.

So awesome

summermsunshine

I absolutely love the convenience of being able to order my favorite food and stuff that I need from Dillons my favorite store and have them bring it out to my car. I save money and so much time thank you so much Dillons you guys are amazing.

Kroger Casino

Cqqqzzzzqqqq

As if their website isn’t one of the worst of any large company. It’s not that they pack frozen stuff to the very top of cheap bags ghetto become soggy and rip on the way in from the car. It’s not that they pack huge amounts of heavy stuff and put a couple of small light items in a bag by themselves. It’s not that they send obviously spoiled apples home with you. It’s not that they allow too many people to put place orders in the same time lot then call you literally 5 minutes before your pickup time and tell you it will be an hour late. While these are ALL real examples of my experience there is one thing that drives me most insane. THEY LET YOU ORDER ITEMS THEY DON’T HAVE AND NO SUBSTITUTES AVAILABLE! Obviously if they don’t have items they shouldn’t let you order them, right? Right? It is just plain mismanagement! So my suggestion for renaming Dillons is the KROGER CASINO. You pays your money but you never know what you will actually get! Ask yourself how many times you actually end up taking home what you actually ordered?

Customer service

walamart

Awful, they need to be more educated. Got off the phone more frustrated and clueless when I had gotten on. People need more knowledge of the company they work for and it get annoying being put on hold to talk to your supervisor and coming back no answer from that person either. All I wanted to do was have help singing into my account and that didn’t happen! Probably will just shop at Walmart next time!

Dillons Reviews – Page 2