Cox App

The Cox Connect app provides access to the most important information about your account and services.

Category	Price	Seller	Device
Utilities	Free	Cox Communications, Inc.	iPhone, iPad, iPod

With Cox Connect you are able to:
· Check your balance, due date, see your statement details and pay your bill
· Get outage notifications on the app landing page
· Troubleshoot your services, refresh cable boxes
· See your internet data usage
· Manage your home phone, listen to and read your voicemail, set call forwarding
· View TV Listings, set a DVR recording, filter channels to show HD only (To watch TV, you can download the Cox Contour 2 app)
· See service appointment details, arrival ETA, update or cancel
· Find your closest Cox Solutions Store and get driving directions
· Find a WiFi hotspot while at home or on the road out of the 400,000 hotspots now available nationwide from the Cable WiFi network
· Access support articles and How To Videos

To watch TV on your iPhone or iPad, you can download the Cox Contour 2 app at: https://itunes.apple.com/us/app/cox-contour-2/id995486362?mt=8

To get access to your Cox email on your iPhone or iPad, refer to the following support article: https://goo.gl/2PJQTL

Reviews

Worst. Company. Ever!
F_Cox Communications

Sales person lied to me about my plan, customer service is incompetent and I spoke to a supervisor that told me even though their sales representative lied to me they’re not going to honor what was offered to me. Data caps are ridiculous and only there to squeeze whatever money they can get out of you. This is how they treat a first time customer. Beware of this company. Absolutely awful.

Billing Confusion
yuyiuuyu

Good Morning! I was told last week that my bill would drop down to $344. And would be reflected on this payment I just made. So I called today & spoke w/Sonny, he stated the statement would change in the next 10min-15min & I could make my payment then. The payment was never reduced to $344. Sonny also stated that the lady(forgot her name) I spoke to last week didn’t complete the process but he would do it for her. So I called back spoke w/an awesome rep named Julie. She was able to reduce my bill to like $335ish but needed the loyalty department to do something. She was unable to complete the full process without another department. She stated that my payment could not be reduced because I had 1 more NBA payment of $46ish. Which is cool because I did enjoy the services & should pay for them. Cool no problem. Everyone is telling me something different. I’m trying to get my bill out of the $400s. I can no longer afford it. Please someone get my bill down. It’s cool whatever department wants to do this. Julie is the closest thing I’ve had to perfect;) Danielle Johnson

No sense
Gabrielcndy

I changed my payment method and they decided to stop charging my account even though I’ve always had automatic payments set up. How does that make any sense. Super annoying just to add charges I’m sure.

Awful
Joe Banana and Bunch

Changed my speed after signed up. Rep promises one thing , “high speed fiber 500mb upload 500 download”. Now it’s 10up 500 down. Their installers tore up my brand new sod lawn with their trenching machine leaving deep ruts. They refuse to pay to fix, even though their evaluation initially was an acknowledgment that their subcontractor screwed it up.Be prepared to spend hours on the phone or by text trying to get help, but get nothing but lip service and broken promises. Beyond useless and willing to do the right thing. They do not care. Highly recommend using someone else

Disappointed
future former member

Due to the dramatic price increases over the 18 years of being a Cox customer. I unfortunately feel I’m being forced to look elsewhere for service. When you can give some people service for a tenth of the price I’m being forced to pay I feel as though you overcharge some customers to pay for the service you provide others at discount rates. I have tried numerous times to have my bill lowered but it seems that no one wants to work for my business.

Constant Bugs
SourAmaretto

I’ve been using the mobile app for some time now to review my billing cycle. The new update has constant bug issues seemingly the issue of actually logging into the account