Circle 1st generation Reviews

Could use more options

Fredblah

Updated: Doesn’t work. I don’t care if it’s Circle’s problem or Netgear’s problem, fix the app. It doesn’t work. I’ve recently noticed that the online game roblox does not stop working when the time limit is reached (noticed on a laptop). Why are there no ‘0 minutes’ options for time limits? My kids need access to the internet, but the only option I have is 15 minutes or longer/unlimited. Also, it would be nice if the internet could be paused, but still have access to message and/or FaceTime when they need to communicate to parents. Updated to 1 star. When are you going to fix it so that it actually restricts usage when online gaming limits are exceeded when playing roblox? What is the point of paying for this if it doesn’t work with games?

Broken, discontinued

Aydensmommy7311

I have a paid 1 year subscription that isn’t up til March , but according to the website circle first gen was discontinued December 31st, I shouldn’t have been allowed to purchase a new subscription after it was discontinued. The app no longer works other than to show what devices are connected and maybe if it decides to do it in a timely manner pause the internet, can’t check the filtered content anymore to make sure no one’s trying to bypass filters or restrictions, can’t monitor usage. What did my money go to? I tried to follow circles refund instructions from the website and that didn’t get me anywhere because it wouldnt let me click submit because there were no in app purchases. This isn’t acceptable.

False Sense of Security

swhsm

I have been using the Circle parental controls for over a year. I was appalled when I learned that my TEN year old was watching inappropriate videos including nudity and sexual content on YouTube. The app states that it filters out “explicit content, mature content, gambling, dating and malicious content sites by default.” This is very obviously false. It’s absolutely ridiculous because so many other apps and sites that are harmless are unreachable with the app, but apparently YouTube is not monitored by this app. Beware. This app DOES NOT provide safety for your child.

Keeps losing my profiles

TRBowers

Had the app for a month or so, and have had to rebuild my family’s profiles four times, already. I’ve saved them and saved them, but they are never available to retrieve. This is beyond frustrating.

Blocked all my Apple devices from the internet

Liddyiowa

I had high hopes for this app. But as soon as I installed it, even before I applied any filters, bedtimes, time limits, etc. to any of my devices, immediately none of my Apple devices could get on the Internet on my Wi-Fi anymore. I reset Circle, started it up again and went through the whole creating account thing one more time, and the exact same thing happened. I ended my free trial after one day and installed it. What a waste of time.

Stopped working

mrQ

Stopped using for a year. New phone. New iOS. Can’t get pass asking for verification code.

Was awesome, Now not at all

Clanmccoy

When I first started using circle a couple years ago it was great. Idk what happened but for the past year, every time I go to use it I have to set everything up all over again. Really time consuming and a huge pain when I’m just trying to respond to a notification from the app. I just ended up canceling the service because of this issue, that’s how frustrating it’s become. Hope they figure out a fix for it sometime soon.

Profile does not persist

aandriyc

After router reset it is all gone. Circle asks me to create new account and buy subscription again even though I have one that is active. Restore purchase option does not work either

More filters needed

ACK801

I would like to allow traffic to Amazon echo devices but filter/block traffic to Amazon Prime Video. How do I do that? How do I block Xbox traffic and specifically Fortnite gaming? Thanks

Not reliable and impossible customer service

Justin31Dobr

I’ve used the 1st Generation Circle App for my kids for the past 3 months. When we started using it, the time limits and everything seemed to work great. Then, after a month or so, the screen time limit would not work for our kids. I tried everything to make it work right, read all of the 100 different explanations that the app has on its website, and have been unable to make the app work anymore. I have tried repeatedly to send emails to their tech support, and have been unable to get a response. And they do not have a phone number to reach anyone that can probably explain the issue over the phone in 5 minutes or less. Now, we are unable to turn on the TV’s that are connected to the app. And the app now will not open, which means that I am unable to change the connectivity, and we’ve been without TV’s for 3 days. If someone from Circle wants to reach out to me to help me out - aid greatly appreciate it, because email to the company hasn’t worked…

Circle 1st generation Reviews – Page 5