Budget – Car Rental Reviews

Face login doesn’t work

veacomp

App is ok. Nothing special. Facial login doesn’t work which is unfortunate.

DOES NOT DISPLAY CORRECTLY ON IPAD/IPHONE

Bob044

For whatever reason the app does not orient (display in correct landscape direction) on iPad/iPhone. I have to turn the screen sideways (90 degrees) to read screen...this makes typing into the app VERY difficult. I’d think Budget, et.al. Would get this corrected. With so many iPad/iPhone users out here...what’s with this??

Worst rental company ever!!!!

budget is bad

Customer service outsourced and unable to do anything besides give refunds 24-48 hours after they already take money and DONT give you a reservation. Had multiple complications on multiple occasions with this company tried to keep using them but decided to use enterprise instead.

Confirmation email takes forever

eligibleBach

Confirmation email takes forever. Was rushing. Booked through someone else. Oh well.

Garbage.

kwaldron13

Can not checkout, every time I try it freezes at some point and I have to start over. The rest of it works fine, but not much use if I can’t make a reservation.

If I had the choice to give it 0 stars I would

camanismommy

Worse service ever lady charged us for things that we not explained or mentioned took more money out my bank account than what the receipt stated & I called no one knows anything about it so I’m just out my money

Not very user friendly

Tango Carlos

The app is hard to navigate

Multiple credit cards difficult to add to profile

eileenk29

I rent frequently for work and therefore have my corporate AMEX attached to my profile. I just went to rent for personal use. There was no way in the app or on the website to add a secondary card. Many modern web and app experiences allow a user to have multiple cards and then when starting a reservation they are promoted if they are booking for personal or business and then default to this card. I had to call customer service and have them manually add my personal card. When I gave my personal card they wouldn’t take it becomes it’s attached to my husbands budget profile so I had to give a different card than the first which is our main one. We are making it under me bc I am the one picking up the car.

MY RAPID REZ NUMBER was NOT attached to my reservation.

sprotsmanwq467j

I was told my Rapid Rez number was attached to my two week rental. However due to the incompetence of one of your employees I did not receive my points I attempted to contact customer service (what a joke that is) but all your people could say was “Sorry”. I will look to use one of your competitors in the future and will recommend my company use someone else in the future as well. All because you could not make an adjustment on points I had earned. Good Day! As a side note I thought it sad (but not surprising) that when signing out of this comment. Words like “disgruntled and Unhapy Renters” was already taken for Nicknames.

cancel my membership!

Vi'Stx

I called the app line, got transferred to a main reservation number. Rudest person ever.

Budget – Car Rental Reviews – Page 5