BCBSMA MyBlue Member App Reviews

Excellent design and features

Joy Mukherjee

The app does everything that a health insurance app should. Has all the critical functions needed. The look and feel and general flow is spot on.

UPDATE: still useless. Can't use website login to log in to app, have to create a separate username/password. Could this place be more technically incompetent. Already have login/password, why can't I use it? Why not list my benefits? Why not list my PCP info? Why not allow me to submit form info (I.e. Gym) through app? Fairly useless app.

Pure aggravation

Ain88

Nothing works Registration is not possible using any of the few limited option that it provides.

Updated!

swaggaboi420

Great app. Honestly I didn't think the last one was that bad but this new updated one is very user friendly. Easy to read and navigate through. Thank you bcbs!!

Not what I want in an insurer’s app

The Smurfless One

Requires a different login than the web site. No Apple Wallet support, but you can download PDF files of your cards. What I wanted: My family cards in Apple Wallet, one-click access to cards and statements, rarely a “find a doctor” search. That’s it. Anything else is just in the way. What I found: 1 out of 3. Lengthy create-a-login process should be done at home before you need to use anything. They didn’t make it clear this needs a separate username and password from your insurance provider’s web site. This should at least be stated on the login page. The “create a login” procedure rejected a password that was too long with an incorrect error message that I hadn’t met the recipe, when in fact I had. They don’t integrate with Apple Wallet. I can’t emphasize enough that this is where I expect any identity cards to be stored. Now I have to put them in Notes as PDF files. We have a place for this kind of thing, and it’s in Apple Wallet. The rest of the app is an otherwise usable Safari web view, but I’d prefer an app that at least did what I expected it to, and not just opened a web browser to a URL. I already have a web browser if I want a 3 step login process.

Solid UI

Msheehan07

This update has many positive features and advances MyBlue app beyond prior version.

Better than expected

Dude-2011

As soon as you get through the new registration (which is not easy - you have to create a new account), the app works really well. It has all my recent doctor visits, my bills, etc - I really like it! Make sure to use Touch ID - saves you time next login.

Works well after reinstalling

brazen521

When I first installed the app it crashed constantly, but after reinstalling twice it works well. I think it's a good improvement over the previous version. Must have just been a bad installation.

Login Broken

aheran73

Login still broken, app still useless. Come on, this can’t be that hard to fix.

Worst registration process got worse

LuckysClub

This app is horrible. In the old version I only manage to get access after 5 attempts and 2 calls to customer service. It was horrible. Now there is a new version and they are making every make NEW accounts. So far I’d tried 4 times and it fails every time. Tells me my email address is invalid. Come on! It’s the same email I was already using on my last account. Do they think I don’t know what my own email address is? Simply awful. Why can’t the app use the website accounts which work just fine? —— Update 2/5/2018 So after getting a developer response I tried logging in again and the app gets even worse. Previously it wouldn’t let me register because it said my email address was invalid. Now it won’t let me register because it says that email address is already registered! It suggests using the password reset option, but when I put my email and other details in there it just gives an error and says info can not be found. Honestly this is one of the worst account registration snafus ever.

BCBSMA MyBlue Member App Reviews – Page 10