Aer Lingus Reviews

Aer Lingus

dangiem

I must concur. I find the same problems with every aspect of this airline. It takes forever to reach anyone on the phone and when you do they are unable to assist with anything. We got the same answer to every question we asked. “All requests for assistance must be handled at the airport ticket counter

What kind of bush operation is this?

Redbeard1977

Can’t check in online, can’t check in on the app, no kiosk at Milan airport, and one desk staffed at 9am. About 100 people still standing on line despite being here 2 hrs early. Many of us risking missing flight unless they delay it. Total BS for an “international airline.”

Not good.

Never mind 999

Check in incomplete on both legs of the flight. Had to come to the airport and do it all over again. Aer lingus also doesn’t do TSA pre check in the US. Much more of a budget airline like RyanAir than I would expect.

App won’t open

Spritzzzz

Crashes on open since update

Poor user experience

Sophiaruns

Upon opening the app to check in for my flight, the app suggested I update the version which I dismissed. Then every button I clicked in the Aer Lingus app a pop up came telling me to upgrade, essentially bricking the app. On top of that some of the pop ups didn’t even allow you to click to upgrade, only to dismiss. Dissappointed in the clear pack of thought for the user experience.

Lose details when updating the app

bostonflyer

Whenever you update the app you lose my details and I have to set it up again - and I am a Concierge customer. You really need to try better with your most frequent customer - indeed, with everyone.

Useless

700enozt

I downloaded the app thinking it would save time checking flight status and checking in. Since I had flights that included more than one stop, it says it was unable to look up any information on my flights. It told me to visit their website. Why else would I use the app other than checking flight status and checking in?

Not bad but

krster

Agree with others it useless if have multi-city booking. I do however like that it updates the days until trip. Also no option in app to add details to calendar in phone or share details. Not a big deal but one of the few apps that doesn't have this feature. Having said that I will say I love flying with Aer Lingus and always have. ??❤️

Not bad

Frab1

It would make life a lot easier if there was an option to change your flight in the app.

Website and app are a disaster.

Fecked 2

I Made my flight reservations from the USA to Ireland on the Air Lingus site with out any problem. When it came to booking a rental car on the Air Lingus, regular site. I had no success and had to book through Ryan Air, with their site it was a breeze. That was back in April. Today, August 1, I tried to make another car rental reservation, now 4 Months later and the problem still exists. I even tried the app both times and the app doesn’t facilitate car rental bookings. This is the same issue I had as a few months as previously, I successfully booked rental cars on the Air Lingus site many times over the years. Please note this is a site issue and not the device. It’s the same website that Ryan Air uses so why the problem. I can’t be the only customer with this issue. When I book a flight note Air Lingus website I should be able to book my car also or even separately. I should not have to go to Ryan Air to make a car booking. Please explain this issue and why it lasted so long.

Aer Lingus Reviews – Page 5