Worst app update I’ve ever seen. – PENNYMAC MOBILE Review

What kind of nonsense have you guys done with the new app update and the ability to make payments through the app?! On top of the app leading me to a webpage that then encounters an error when trying to navigate there’s no longer an option to pay through the app unless there “a payment due”. My monthly payment is due in a week; are you telling me now I can’t make a payment through the app until I’m in the month the actual payment is due? i.e. I have to wait until Feb 1st to make my February payment on the app??? This is ridiculous! On top of this there are multiple errors when the app would redirect me to a webpage. You guys had a well working app up until this “update” from two weeks ago. Fix this app, there’s a reason you guys have a one star rating. I guess you hire your IT department from Wish.com because whoever thought this was an ok version to roll out is an absolute clown. Fire them and roll back the app.
Review by nandez@me on PENNYMAC MOBILE.