Roll back to previous version! – PENNYMAC MOBILE Review

This latest version of your app is HORRIBLE! I’m also in IT so I thought it might be helpful to provide a list of features that are broken or don’t provide a good customer experience (not that you care apparently because this version clearly wasn’t BETA tested with your customer focus group!): ** used to be able to sign in with facial recognition and can’t now. ** can’t make payment directly in the app. When you click on Make a Payment link it launches the PENNYMAC website and you have to log in AGAIN. If I wanted to use the website to make my payment I wouldn’t have bothered opening the app! ** tried to look at payment history from within the app. 1st attempt resulted in 303 error. 2nd attempt relaunched the PENNYMAC website where again, I was required to login. ** mobile app kept displaying this pop up message about a 2019 policy change whereby mortgage holders are charged a $5 fee when trying to make a payment from the 11th of the month through the 16th. Why is this even being displayed, today’s date is the 20th? I could keep going on & on but I already feel like I’m wasting my time so I’ll stop here. Whoever is in charge of IT Development and in particular, the mobile app, should be fired immediately. There’s just no excuse for turning what used to be a FANTASTIC customer experience to complete useless garbage with just one version “upgrade”. Do better or prepare to lose customers.
Review by Hawkjer on PENNYMAC MOBILE.