Poor customer service – Talkspace Therapy and Support Review

I’ve used a few different therapy apps over the years and I have to say the customer service is pretty awful on this one. Impossible to get a response, typically when you submit a ticket nothing happens for 2+ weeks then you are notified to please reach back if you haven’t magically found a way to resolve the issue. Love my therapist but unfortunately I am going to have to switch platforms because of customer service. UPDATE: Got a response (albeit a canned one) faster on this one star review than the last 5 of my customer support requests!!!! HA!
Review by Joey Doesnt Share Food! on Talkspace Therapy and Support.