I would give it “0 stars” if that were an option – Talkspace Therapy and Support Review

My experience mirrors that of many other dissatisfied users. I received one month of unlimited messaging therapy as a gift. For over a week I checked my account and contacted customer service to see if my gift card had been applied to my account, as it did not show that on the app. Finally someone told me that it had been. At this point I’ve wasted almost two weeks. Their providers are also slow to respond and when they do, the responses seem scripted or canned. I switched providers after my first counselor only had me fill out questionnaires only to receive no feedback or fill me in on what was happening. The second counselor seemed promising & after sending her a detailed message (at her request), she finally replied that she had resigned from Talkspace and they would match me with someone else. That was over two weeks ago and the matching agent has ghosted me too. If I had not received this as a gift, I would be more irritated because it’s expensive if you have to pay out-of-pocket. My month will expire soon and so far this app has been no help. I would even say their model seems predatory on people in vulnerable situations.
Review by AnEsquimaux on Talkspace Therapy and Support.