Scam? – Talkspace Therapy and Support Review

My wife talked me into trying talkspace. I’m in between in-person therapists. They had a person who responded through the app set me up despite it being late at night, which was cool, but I immediately spotted some pretty concerning things with their business model. I subscribed for a month, and they gave me four credits for tele-appointments. The catch is that they gave me a deadline to use those credits, which was a month from when I paid, which would be fine except that it would be almost a week in to that time before my therapist’s first available appointment time. On top of that my therapist in his first message to me said he is spending 10 days before Christmas on vacation, which leaves me wondering how I’m supposed to actual use all of these credits. And this would all be fine, except when I tried to get a refund the automated program only offered me a partial refund (2/3 of the original fee), despite 1) only having paid a fews days prior, 2) not having any appointments scheduled and never having spoken to my therapist, and 3) not using the service in any tangible way. I contacted support, and despite being able to get a real person to help me immediately in the middle of the night to sign up, it’s been four days and I still haven’t heard back from anyone. For those of you keeping track: a live person (or a good bot) is available immediately regardless of time of day to get you to sign up, but after they have your money the therapist will take almost a week before seeing you, and support may or may not ever get back to you. I don’t recommend.
Review by Alex 3826794327943 on Talkspace Therapy and Support.