Feels like a scam – Talkspace Therapy and Support Review

UPDATE: Unsurprisingly, I’ve only received automated responses to my support emails (except one that didn’t go anywhere). First I was matched with a therapist that didn’t actually have any availability for live sessions. I shouldn’t even be able to match with a therapist with no availability. When I tried to find a new one I was notified that there were no more matches. I opened a case and from the customer service representative’s message it was obvious that they didn’t even read my message. I can’t imagine how stressful this would be for someone who isn’t in a great mental state. I absolutely cannot recommend, it almost feels like a scam. Trying to get my money back since it seems like I won’t be able to get what I paid for.
Review by ChlobearSEU on Talkspace Therapy and Support.