If you are new in Dubai do NOT use Virgin Mobile – Virgin Mobile UAE Review

I have never written a review before but I just have to do this to warn people! I have also never come across a service so unprofessional and so inefficient in my entire life. I fell for the gimmick of "get a SIM delivered to you in 60 minutes" so ordered one online. Nowhere did it state that certain categories of individuals will need to go "in store" to complete the transaction but only after my credit card was charged was this information made available to me. I downloaded the mobile app and was given several store options to go to pick up my SIM card. As I type this, I am at the 3rd "store" this app suggested I go to for an in store experience and been told that no such store exists in the location or premise. How do you leave on redundant or no longer in use locations on your website? Let's not even talk about the taxi fare I have had to pay to get to these 3 locations and back. I tried to chat with a customer service representative but till now (24 hours later) my inquires are left unanswered and I am being told there is a high volume of requests. Virgin Mobile, I am going ahead to get another service provider and request that you refund me in full. If anyone is looking for a service provider in Dubai, run as far as you can from this one.
Review by AnneDivine on Virgin Mobile UAE.