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Virgin Mobile UAE

Hello UAE…
Category Price Seller Device
Utilities Free Virgin Mobile MEA iPhone, iPad, iPod

Here at Virgin Mobile UAE, we’re all about giving our customers an all-around amazing mobile experience. Our new app and SIM digital mobile service really puts you in control of your mobile life. Flexibility in the palm of your hands. Now, who wouldn't love that?!

It’s simple - download the Virgin Mobile app, sign up in less than five minutes and we’ll deliver your SIM right to you – you’ll never need to visit a mobile store again!

How to get started:
1. Download the Virgin Mobile app, choose a new mobile number or bring your existing one.
2. Build your own plan - you decide how much mobile data, local and international minutes you need.
3. Register your payment card details and here’s the cool part, we'll deliver your SIM card to you, wherever you are in the UAE. The driver will verify you on arrival - how cool is that!?

…Now you’re ready to go!

So, what’s cool?

BUILD YOUR PLAN AND CHANGE IT ANYTIME
- Monthly payments with either your credit or debit card.
- Buy more data, local or international minutes whenever you want.
- Manage your international roaming packages.
- Competitive rates for mobile data, local minutes, international minutes, SMS and roaming.

CHOOSE YOUR FAVOURITE NUMBER OR BRING YOUR OWN
- Bring your current number with you or choose a new one.

GET YOUR SIM DELIVERED – WHEREVER YOU ARE
- Free SIM card delivery wherever you are in the UAE.

FLEXIBLE – JUST THE WAY YOU LIKE IT
- Manage your mobile life in our easy to use app.
- No restrictive mobile contracts, come and go as you please.
- Track your usage of data and minutes in real-time.
- In-app help and support. Never queue in a mobile store again.
- View all your recent bills and payments.
- Update your account details in the app.
- Stay informed with push notifications.

Virgin Mobile is brought to you in the UAE by Emirates Integrated Telecommunications Company PJSC.

Reviews

Worst app and operator ever
shikopiko

Please be aware of this brand.they are welcome and then they not carrying about customer at all.


Worst app I've ever used. Full of bugs, can’t even sign in!
deepseaboy1

Full of bugs, can’t event sign in. You need fire you Developes and QA, and hire the professionals. On Each new step At each step of the registration process I received more and more new errors... support not responding, the chat field is allow you to see just one line of text which you wrote:( Guys you need QA your app!!!


Worst customer service experience
stonleh

The conversation I had with the support team lasted 8 hours because they took 30-50 minutes to reply after each text (I replied the same minute they did). And after all that they couldn’t help with the issue, suggesting I go in-store after doing so once and yet again not having the issue resolved. I’ll be cancelling my subscription with them at the end of the month. This is why NOBODY uses Virgin.


Useless Updates
Dubai Marina Agent

It’s not WhatsApp or Instagram application Every week it’s updating for what? Become more fast or More useless than before When you need to check something urgent App is asking stupid update I think app makers so unprofessional and thinks with part of his body not mind


Best service
Eden noor

It’s really the best service I have ever experienced Thank you so much Virgin ??


HORRIBLE customer service!!
AYS2019

There is no way to get in touch with them!! the people at the stall in virgin MOE were also totally helpless!!!! Someone please respond! it's urgent


..
Annymack

Maria from springs was wonderful and very helpful. Highly recommend!


احسن خدمه
Sad and bad and disappointed

عروض جميله و خدمه ممتازه فيرجن ابوظبي مول و بالاخص الموظف عزيز. بيساعد و بيحل اي مشكله ? كل الشكر و التقدير


Terrible Chat System
Ozumaro

To get help you have to use their in-app chat system. I tried using 3 days in a row and NO ONE replied to the query. No to mention my number stopped working out of no where. Terrible service. Switching to another carrier (Etisalat is the only option thanks to this duopoly) ASAP.


If you are new in Dubai do NOT use Virgin Mobile
AnneDivine

I have never written a review before but I just have to do this to warn people! I have also never come across a service so unprofessional and so inefficient in my entire life. I fell for the gimmick of "get a SIM delivered to you in 60 minutes" so ordered one online. Nowhere did it state that certain categories of individuals will need to go "in store" to complete the transaction but only after my credit card was charged was this information made available to me. I downloaded the mobile app and was given several store options to go to pick up my SIM card. As I type this, I am at the 3rd "store" this app suggested I go to for an in store experience and been told that no such store exists in the location or premise. How do you leave on redundant or no longer in use locations on your website? Let's not even talk about the taxi fare I have had to pay to get to these 3 locations and back. I tried to chat with a customer service representative but till now (24 hours later) my inquires are left unanswered and I am being told there is a high volume of requests. Virgin Mobile, I am going ahead to get another service provider and request that you refund me in full. If anyone is looking for a service provider in Dubai, run as far as you can from this one.


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