Not quite right – HauteLook | Nordstrom Rack Review

Merch is sometimes great. Selection is sometimes great. Quality is sometimes great. Customer service is atrocious. The app is constantly buggy and inefficient. I have received incorrect items. I have received damaged items. I have waited twice as long for shipping than expected (especially frustrating considering they charge for shipping unless you spend 100). Some of my favorite pieces have come from the rack but it doesn’t make up for the all the shortcomings. Nordstrom should consider distancing themselves from HauteLook because it brings shame on the Nordstrom brand name. Especially in the customer service department.
Review by Lisapdx1992 on HauteLook | Nordstrom Rack.